Integrating Microsoft Defender with Keepnet Phishing Reporter

This integration allows your employees to report suspicious emails using the Keepnet Phishing Reporter button, forwarding them to both your SOC team and Microsoft Defender. Additionally, reported emails are sent to Keepnet’s Incident Responder, enabling deeper analysis and enhanced tracking while maintaining your current reporting workflow.

Key Benefits:

• Dual Reporting: Emails reported via the Keepnet Phishing Reporter button are forwarded to both Microsoft Defender and Keepnet’s Incident Responder for comprehensive threat analysis.

• SOC/IT Reporting: Reported emails are also delivered to the SOC/IT team's mailbox for manual review and internal investigation.

• Simulation Tracking: During phishing simulations, Keepnet tracks users who report simulation emails, enabling administrators to measure awareness and deliver targeted training.

Microsoft Defender requires that reported emails be in EML format for analysis.

Important Notice: Enabling this integration will automatically disable Microsoft’s native “Report” button. Users will exclusively use the Keepnet Phishing Reporter to report suspicious emails.

Steps to Set Up the Integration

Please follow the steps below.

1. Log in using your global admin credentials and navigate to the Microsoft 365 Defender portal > Settings > Email & collaboration.

2. Click the User reported settings option in the left-hand panel.

3. Under the Select an Outlook report button configuration section, choose: ➤ Use a non-Microsoft add-in button.

Important Notice: Choosing this option will automatically disable the Microsoft Report button.

1. In the Add an Exchange Online mailbox to send reported messages to field, enter the email address, such as your SecOps mailbox or a shared email address.

2. (Optional) You can enable the Allow reporting for quarantined messages. Only admins can report quarantined Teams messages, which allows your users to report emails from their quarantine folder.

After you have configured these settings in Microsoft 365 Defender, you’ll now need to configure the rest of the settings in the Keepnet platform under the Phishing Reporter menu.

• Log in to the Keepnet platform.

• From the left menu, click Phishing Reporter, then go to Settings.

• Customize your Phishing Reporter button as needed.

• Click on the Email Settings tab and follow the steps below:

  • Enable the Send information email for reported incidents option.

  • In the Recipient Email Address field, enter the same address used in step 5 of the Microsoft Defender configuration.

  • Optionally, add CC or BCC email addresses to forward reported emails to additional recipients.

  • Customize the Email Subject and Email Body for end-user submissions.

• After configuring these, click MANAGE AND DOWNLOAD.

• Click the CONNECT button to authorize Graph API access, so Keepnet Phishing Reporter can work with your Microsoft 365.

• Upon successful authorization:

  • Download the Ribbon or Page View version of the reporter button as an XML file.

  • Follow the deployment steps below to add the button to users’ Outlook apps.

You can now deploy the Keepnet Phishing Reporter button to test groups or all users using one of the following methods:

1. Deploy Microsoft Ribbon Phishing Reporter
2. Deploy Microsoft Page View Phishing Reporter

If you wish to compare the differences between Ribbon and Page View phishing reporter buttons, please click this link.

What Happens When a User Reports a Suspicious Email?

When an employee reports a suspicious email using the Keepnet Phishing Reporter, the following workflow is triggered:

1. The reported email is sent to Microsoft Defender under the Submissions page for automated analysis.
2. The email is simultaneously forwarded to Keepnet Incident Responder (if licensed) for advanced case management, automated triage, and analysis.

3. The same reported email is also sent to SOC/IT teams, as well as any configured CC or BCC recipients, for manual investigation and review.

Microsoft’s Submissions page does not support emails containing multiple attachments. For example, files like header.txt will not be included when forwarded to Microsoft Defender. Only the original email will be analyzed by Microsoft Defender.

Processing Time: Once an employee reports an email, the email will appear on your Microsoft 365 Defender > Submissions page in a few minutes.