Product Specific Terms

PLEASE READ THESE TERMS CAREFULLY.

The Keepnet Product Specific Terms are intended to highlight some of the important things about using our different Subscription Services. The Product Specific Terms form part of the Keepnet Customer Terms of Service and are hereby incorporated therein.

If you are using any of the Subscription Services described below, the terms corresponding to those product(s) apply to your use. We periodically update this page by posting a revised copy at here, so please check back here for current information.

1. KEEPNET SUBSCRIPTION SERVICES

Keepnet Producs Subscription Fees

If you use any of the Subscription Services described below, these are all our paid products, and the terms corresponding to those product(s) apply to your use.

Phishing Simulator

A software tool designed for organizations to simulate phishing attacks, aiming to identify vulnerabilities and improve employees' ability to recognize and handle phishing threats. Its development proactively enhances cybersecurity awareness and readiness within organizations, reducing the risk of security incidents caused by human error.

Awareness Educator

A platform offering cybersecurity awareness training content to educate employees about cyber threats and best practices. Its development aims to empower organizations with knowledge and reduce the risk of cyber incidents by fostering a culture of security awareness.

Incident Responder

A service designed to assist organizations in effectively managing and responding to cybersecurity incidents. This tool provides guidance and strategies for swiftly reacting to security breaches, aiming to minimize damage and strengthen future defenses.

Integrations

Virustotal: Enhances detection and analysis of potential security threats through a comprehensive database of malware signatures and URLs.
IBM X-Force: Provides access to a vast repository of security information and threat intelligence, helping to identify and assess risks more accurately.
Zen Spamhaus: Offers real-time threat intelligence on spam and phishing activities, enabling quicker identification and mitigation of email-based threats.
Forti Sandbox: Utilizes advanced sandboxing technology to safely analyze suspicious files and URLs in a controlled environment, aiding in the discovery of new malware.
Google Safebrowsing: Checks URLs against Google’s constantly updated list of unsafe web resources, helping to protect against phishing and malware.
Google Web Risk: Gives access to Google's vast database of known security threats, enhancing web security and threat analysis capabilities.
Vmray: Provides advanced malware analysis and detection capabilities through dynamic and static analysis, improving the overall security posture.
OPSWAT: Benefits from multi-scanning and device compliance checks, ensuring a comprehensive approach to cybersecurity.
AnyRun: Allows for the interactive investigation and analysis of suspicious files in a virtual environment, enabling detailed observation of their behavior and potential impact.

You can choose to integrate Third Party Sites and Products with the Subscription Service. We are not responsible for any Third-Party Sites and Products or for any issues arising from or related to the Third Party Site or Product. The availability of any integration to a Third-Party Site or Product does not mean we endorse, support or warrant the Third-Party Site or Product.

Phishing Reporter

An add-on tool that enables employees to report suspected phishing emails easily. By integrating this tool, organizations can enhance their threat detection capabilities and improve response times to potential phishing attacks, fostering a proactive security posture.

A platform that facilitates the sharing of threat intelligence among organizations. This service is built to encourage collaboration in the cybersecurity community, enabling users to share insights about emerging threats and collectively enhance their defense mechanisms.

Threat Intelligence

A service offering actionable intelligence on current cyber threats. It's designed to provide organizations with the knowledge needed to anticipate and mitigate potential cyber attacks, enhancing their overall security strategy.

Email Threat Simulator

A tool that simulates various email-based threats, allowing organizations to test their email systems' resilience against attacks. The simulator is intended to identify vulnerabilities and improve email security measures.

Smishing Simulator

This is a simulation tool focused on SMS phishing (smishing) attacks. It helps organizations assess how well their employees can recognize and respond to smishing attempts, aiming to reduce susceptibility to this type of cyber attack.

Quishing Simulator

Quishing Simulator evaluates and hardens your security against QR phishing threats. It's developed to help organizations train their staff in identifying and responding to voice phishing attempts, enhancing their security awareness.

Vishing Simulator

A tool designed to simulate voice phishing (vishing) attacks, testing employees' ability to discern and react to scam calls. It aims to strengthen an organization's defense against phone-based social engineering threats.

Callback Simulator

A unique tool that simulates callback scenarios often used in sophisticated phishing and social engineering attacks. The goal is to train employees in handling unsolicited callback requests safely, thereby reducing the risk of information breaches.

Vishing as a Service

Vishing as a Service (VaaS) is a managed service that enhances organizational security by simulating voice phishing (vishing) attacks. It's designed to uncover human-centric security vulnerabilities within organizations by conducting live-human conversations to test and train employees against voice phishing risks.

2. FREE SERVICES

Phishing Email Analysis

The Phishing Email Analysis service is designed to scrutinize suspicious emails for phishing and malicious content, aiming to enhance cybersecurity measures by identifying potential threats. This service offers a comprehensive approach to detect and analyze the sophisticated tactics used in phishing emails, helping organizations protect against these threats by improving their email security posture.

Email Send Limit

There is no fixed limit for sending emails; however, charges may apply for excessive use.

Limits

You agree to not use the Free Services in any manner that substantially exceeds typical use projections, including but not limited to storage and bandwidth consumption.

We may change the limits that apply to your use of the Keepnet Subscription Services or Free Services at any time in our sole discretion without notice to you, regardless of whether or not these are used in conjunction with other Subscription Services for which you pay us a fee.

Modifications

We may make changes to the Keepnet Subscription Services or Free Services that materially reduce the functionality provided to you during the Subscription Term.

Non-Renewal Notice Period

To discontinue Free Services under this Agreement, you or we may close your account in accordance with the General Terms.

Retrieval of Customer Data

If you want to export Customer Data during your Subscription Term, you can contact our support team for help.

If you need help retrieving your Customer Data during the Subscription Term, we will provide reasonable assistance to you, at your cost, and in accordance with the ‘Confidentiality’ section of the General Terms.

We strongly recommend retrieving your Customer Data prior to the end of your Subscription Term; for the Keepnet Subscription Services and Free Services, we will not provide you with any access to Customer Data after termination or expiration of your Subscription Term.

3. KEEPNET SEATS

Keepnet Seats facilitate streamlined access to Keepnet Subscription Services, featuring pricing options tailored to users. A "Seat" represents the specific type and level of access granted to target users for the Subscription Services. We provide a variety of seat options, each corresponding to different Subscription Services available. These options are detailed in our Product and Services Catalog, allowing you to choose the most appropriate access level and services for your needs.

Managing Seats and Target Users.

System users, who manage the platform, are not classified as licensed or paid users and are not counted towards the subscription seats. Customers have the flexibility to add, edit, or delete system users at any time without incurring additional costs or needing Keepnet's approval. These users do not occupy a seat within the Subscription Services.

The Subscription Services are provided on a per-seat, subscription basis for target users—who are the actual users accessing the subscription services. Customers bear exclusive responsibility for managing access to the Subscription Services for their target users. The number of active target users granted access must not exceed the number of seats purchased. Should the number of active target users surpass the seats available, the customer must either purchase additional seats to cover the excess or reduce the number of active target users to match the number of purchased seats.

Re-allocation of seats among users is tightly regulated. While Keepnet prohibits the casual cycling of seats among the customer's staff, it allows for seat reassignment when a user's account is cancelled or removed due to employment termination or contract end, facilitating normal employee turnover without requiring Keepnet's prior written approval.

Keepnet reserves the right to monitor compliance with these terms. Upon Keepnet's request, customers agree to confirm their adherence to these guidelines. Additional seats may be added during the Subscription Term, aligned with the term's end date. Pricing for added seats will follow the original volume, level, and term discounts of the existing Subscription Term, valid until its conclusion. New rates may apply upon subscription renewal.

4. OTHER SERVICES

Consulting Services

You may purchase Consulting Services by placing an Order with us. Unless we otherwise agree, the Consulting Services we provide are described in the Product and Services Catalog and will be delivered in English. Fees for these Consulting Services are in addition to your Subscription Fee. If you purchase Consulting Services that recur, they will be considered part of your subscription and will renew in accordance with your subscription.

Location. All Consulting Services are performed remotely, unless you and we otherwise agree. For Consulting Services performed on-site, you will reimburse us our reasonable costs for all expenses incurred in connection with the Consulting Services. Any invoices or other requests for reimbursements will be due and payable within thirty (30) days of the date of the invoice.
Delivery. If there are a specific number of hours included in the Consulting Services purchased, those hours will expire as indicated in the applicable description, which expiration period will commence upon purchase (the “Expiration Period”).

If there are deliverables included in the Consulting Services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period in the applicable description, which delivery period will commence upon purchase (the “Delivery Period”). If there is no Expiration Period or Delivery Period indicated, then it will be one hundred and eighty (180) days from purchase.

If the Consulting Services provided are not complete at the end of the Delivery Period due to your failure to make the necessary resources available to us or to perform your obligations, such Consulting Services will be deemed to be complete at the end of the Delivery Period. If the Consulting Services provided are not complete at the end of the Delivery Period due to our failure to make the necessary resources available to you or to perform our obligations, the Delivery Period will be extended to allow us to complete such Consulting Services.

Third Party Providers

We might provide some or all elements of the Consulting Services through third party service providers. Consulting Services are non-cancellable and all fees for Consulting Services are non-refundable.

Voice Phishing Calls

You agree to comply with all applicable laws, rules, and regulations relating to the making of voice phishing calls or other electronic communications of a deceptive nature. You also agree to obtain proper consent before engaging in voice phishing activities as required by applicable law. While the Keepnet voice phishing call tool includes features to assist you in complying with these laws, we make no representations or warranties regarding the effectiveness of these features. You may use this tool to conduct your voice phishing calls or to import recordings from other sources for analysis. You agree to be responsible for the content and communications exchanged during these calls. You represent and warrant that you have obtained all necessary rights to share such content and communications with us and permit us to process and use them in providing the Subscription Service to you.

SMS Phishing

You are responsible for all compliance obligations related to applicable laws, rules, and regulations concerning SMS phishing communications when using the Subscription Services. For clarity, you are responsible for your compliance with regulations and carrier requirements, including those related to marketing and data privacy. If your messaging carrier assesses a penalty associated with your account or your use of the Subscription Services, your invoice will include any applicable third-party carrier penalties as a pass-through cost. You may work directly with your carrier to dispute any penalties.

Please note, we do not guarantee the availability of this feature in any or all geographical areas where this functionality is offered. Your use of this feature may occasionally be affected by full or partial outages.

Third Party Sites and Products

5. AI PRODUCTS

We may offer products, features, or tools as part of the Subscription Services that are powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). The terms in this section govern your use of the AI Products within the Subscription Services. They do not apply to the use of any Third-Party Products or Third-Party Sites that are powered by artificial intelligence, machine learning, or similar technologies.

The AI Products may be provided to you as a Beta Service, and if so, the Keepnet Beta Terms available at: https://legal.hubspot.com/hubspot-beta-terms also apply. Some of the AI Products in your account may be toggled on or off by default; you can adjust these settings at any time in your account.

Input and Output

You are responsible for any text, images, or other content you upload or submit to the AI Products (“Input”) as well as the text, images, or other content generated by the AI Products based on your Input (“Output”). You will ensure that your use of the AI Products, including Input and Output, complies with our Agreement and with applicable law. You acknowledge that (i) except to the extent it is Customer Data (as defined in the Keepnet Customer Terms of Service), Input will not be treated as Confidential information, therefore, you should not include any data or information in your Input that you’re restricted from using or sharing (for example, third party confidential information); (ii) Output will not be Confidential Information, also except to the extent it contains Customer Data); and (iii) Output may not be accurate or reliable and that you should independently review all Output before using or sharing it.

Ownership and Rights

Between you and Keepnet, you retain all rights you may have to use and exploit your Output and we retain all ownership in and to the AI Products, including but not limited to all algorithms or models and aggregated results of developing the AI Products. This means you can use your Output for any lawful purpose, including commercial purposes such as sale or publication, in accordance with the Customer Terms of Service (including these Product Specific Terms).

You acknowledge that Output may not be unique across users and that the AI Products may generate the same or similar Output for you or a third party. For example, you may provide Input into an AI Product such as “What color is the sky?” and receive responses such as “The sky is blue.” These responses are not unique to you and you may not claim ownership in them.

AI Service Providers

We provide some elements of the AI Products through third party service providers (“AI Service Providers”). You acknowledge that your Input and Output, including Customer Data, will be shared with and processed by our AI Service Providers, to enable your use of our AI Products, for content moderation, and other business purposes consistent with this Agreement.

You may not use the AI Products in a manner that violates any terms or policy of any AI Service Provider.

Availability and Modifications

We do not guarantee the availability of the AI Products in any or all geographical areas. Notwithstanding anything to the contrary in this Agreement, any production downtime impacting the AI Products that results from a failure of a third party service provider will not be included in the Service Uptime Commitment.

Notwithstanding anything to the contrary in our Terms of Service or these Product Specific Terms, we may make changes to the AI Products that materially reduce the functionality provided to you during the Subscription Term or change the limits that apply to you at any time in our sole discretion.

6. SERVICE UPTIME COMMITMENT

For the purposes of this 'Service Uptime Commitment' section, the following definitions will apply:

"Downtime" means a critical full outage/severe issue that constitutes a catastrophic problem causing complete inability to use the Subscription Service, excluding Free Services, across a significant portion of the production environment (e.g. crash or hang), resulting in production downtime and where there is no workaround or solution to the problem.

"Excluded" means the following: (i) unavailability caused by circumstances beyond our reasonable control, including, without limitation, act of God, acts of government, emergencies, natural disasters, flood, fire, civil unrest, acts of terror, strikes or other labor problems (other than those involving our employees), or any other force majeure event or factors; (ii) any problems resulting from Customer's combining or merging the Subscription Service with any hardware or software not supplied by us or not identified by us in writing as compatible with the Subscription Service; (iii) interruptions or delays in providing the Subscription Service resulting from telecommunications or internet service provider failures outside of our datacenter as measured by our third party website availability monitoring provider; (iv) any interruption or unavailability resulting from the misuse, improper use, alteration, or damage of the Subscription Service; and (v) unavailability while we perform maintenance on the Subscription Service when necessary, in Keepnet’s sole, reasonable discretion.

"Service Uptime" means (total hours in calendar month - Excluded duration - Downtime duration) / (total hours in calendar month - Excluded duration ) x 100% = Service Uptime.

We will use commercially reasonable efforts to meet a Service Uptime of 99.00% for our Subscription Service in a given calendar month. All availability calculations will be based on our system records. Notwithstanding anything to the contrary in this Agreement, as Customer's sole and exclusive remedy for failure to meet Service Uptime commitments, in the event there are two (2) or more consecutive calendar months during which the Service Uptime falls below 99.00% in a given calendar month, Customer will be entitled to receive a credit equal to the pro-rated amount of fees applicable to the downtime as measured within two (2) or more consecutive calendar months during which the Service Uptime fell below 99.00%. The credit will be applied against an invoice or charge for the following renewal Subscription Term, provided Customer requests such credit within twenty (20) days of the end of the relevant calendar month in which Keepnet did not meet the Service Uptime of 99.00%. Notwithstanding anything to the contrary in the Agreement or this section, this 'Service Uptime Commitment' section does not apply to our Free Services.

7. CUSTOMER SUPPORT

If you are one of our paid customers, you can ask for support. The details are available at the Support Portal.

Phone Support

Phone support is available

9:30 A.M. to 5:30 P.M. Monday – Friday (GMT)
9:30 A.M. to 5:30 P.M. Monday – Friday (PT)

Calls received out of office hours will create a ticket in the queue

Email and In-app Support

Email and in-app responses are provided during phone support hours only. We attempt to respond to email and in-app support questions within one business day; in practice, our responses are generally even faster. We do not promise or guarantee any specific response time. We may limit or deny your access to support if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or abuse of Keepnet representatives.

Support Limitations

Issues resulting from your use of API's or your modifications to code in the Subscription Service may be outside the scope of support. We will only provide support for integrations integrated into the platform by Keepnet.

Free Services

If you do not pay a Subscription Fee, support is available to you through the Keepnet Documentation available at doc.keepnetlabs.com

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Last updated 8 months ago