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  • 💫NEXT-GENERATION PRODUCT
    • Introduction
    • Getting Started
      • 1. Invite System Users
      • 2. Add Target Users
        • Add Users via CSV
        • Add users via SCIM
          • SCIM Setup in Azure AD
          • SCIM Setup in Okta
          • SCIM Setup in Onelogin
          • SCIM Setup in Jumpcloud
        • Add users via LDAP
        • Add Users via API
      • 3. Email Deliverability
        • Microsoft 365
          • M365: Direct Email Creation
          • M365: Whitelisting
        • Google Workspace
          • Google: Direct Email Creation
          • Google: Whitelisting
        • Exchange 2013 and 2016
      • 4. Track Opened Emails
      • 5. Allow Phishing URLs
        • Whitelist for Office 365
        • Whitelist for Google Workspace
        • Whitelist for Exchange 2013/2016
        • Whitelist in Security Solutions
      • 6. Setup Phishing Reporter
        • Step 1. Download Phishing Reporter
        • Step 2. Deploy Phishing Reporter
          • How to Deploy Add-In in Microsoft 365
          • How to Deploy Add-In in Exchange Admin Center
          • How to Deploy Add-In in Google Workspace
          • How to Deploy Add-In in Outlook
            • Troubleshooting Phishing Reporter Add-In on Outlook Desktop
      • 7. Incident Responder Setup
        • Step 1. Integrate Threat Intel Partners
        • Step 2. Mail Configurations
          • Microsoft 365
          • Google Workspace (Gsuite)
          • Exchange (EWS)
    • Platform
      • Dashboard
        • Dashboard Widgets
        • Incident Responder Widgets
        • Threat Sharing Widgets
        • Phishing Simulator Widgets
      • Threat Intelligence
      • Email Threat Simulator
        • Start Scan
        • View Scan Report
        • Create Trusted Account on Exchange
        • Start Scan on O365 Email Account
        • Start Scan on Google Workspace Email Account
      • Threat Sharing
        • Communities
        • Incidents
      • Phishing Simulator
        • Manage Phishing Scenarios
          • Phishing Scenarios
          • Email Templates
          • Landing Pages
        • Phishing Campaign Manager
        • Phishing Campaign Reports
        • Settings
          • DNS Services and Domains
          • Exclude IP Address
      • Callback Simulator
        • Manage Callback Scenarios
          • Callback Scenarios
          • Callback Email Templates
          • Callback Templates
        • Callback Campaign Manager
        • Callback Campaign Reports
        • Settings
          • Callback Phone Numbers
      • Vishing Simulator
        • Vishing Templates
        • Vishing Campaign Manager
        • Vishing Campaign Reports
      • Smishing Simulator
        • Manage Smishing Scenarios
          • Smishing Scenarios
          • Text Message Templates
          • Landing Page Templates
        • Smishing Campaign Manager
        • Smishing Campaign Reports
        • Settings
          • Manage DNS and Domains
          • Exclude IP Addresses
      • Quishing Simulator
        • Manage Quishing Scenarios
          • Quishing Scenarios
          • Quishing Templates
          • Quishing Landing Page Templates
        • Quishing Campaign Manager
        • Quishing Campaign Reports
        • Settings
          • DNS and Domains
          • Excluding IP Address
      • Awareness Educator
        • Training Library
        • Enrollments
        • Certificates
        • Training Reports
        • Training Completion Queries
      • Incident Responder
        • Incident Responder Dashboard
        • Investigations
        • Integrations
        • Playbook
        • Mail Configurations
          • Microsoft 365
          • Exchange
          • Google Workspace
        • Cross Company Integration
      • Phishing Reporter
        • Phishing Reporter Customization
        • Phishing Reporter Deployment
          • How to Deploy the Add-in in Microsoft 365
          • Phishing Reporter Page View Failure Due to Deprecated Exchange Online Tokens
          • Microsoft Ribbon Phishing Reporter
          • How to Deploy the Add-in in Exchange Admin Center
          • How to Deploy the Add-in in Google Workspace
          • Phishing Reporter Announcement Email Template
        • Diagnostic Tool
        • Integrating Microsoft Phishing Reporting Button with Keepnet
        • Troubleshooting Phishing Reporter on Outlook Desktop
      • Reports
        • Advanced Reports
        • Executive Reports
        • Scheduled Reports
        • Gamification Report
      • Company
        • Target Users
        • Companies
          • Company Groups
        • Company Settings
          • Privacy
            • Account Privacy
            • Data Privacy
          • AI Ally Settings
          • SMTP Settings
          • Direct Email Creation
            • Direct Email Creation for Google Workspace
            • Direct Email Creation for Microsoft 365
          • Notification Templates
          • Google User Provisioning
          • REST API
          • White Labeling
          • Proxy Settings
          • SAML Settings
            • How to Configure SAML on ADFS
            • How to Configure SAML on Google Workspace
            • How to Configure SAML on Azure AD
            • How to Configure SAML on CyberArk
            • How to Configure SAML on Okta
          • SCIM Settings
            • Getting Started with SCIM
            • Azure AD SCIM Integration
            • Okta SCIM Integration
            • Onelogin SCIM Integration
            • Jumpcloud SCIM Integration
          • SIEM Integrations
            • Splunk Integration
            • Syslog Integration
          • LDAP
          • Allowed Domains
        • System Users
          • People
          • Roles
        • Audit Log
        • Job Log
      • Free Phishing Email Analysis Service
    • Miscellaneous
      • Whitelisting
        • How to Whitelist an IP Address in Office 365
        • How to Whitelist an IP Address in Exchange 2013 and 2016
        • How to Whitelist an IP Address in Google Workspace
        • How to Whitelist in Mimecast
        • Whitelisting in Other Security Solutions
        • Whitelisting the Pictures on Microsoft Outlook Apps
        • Keepnet Tools Whitelisting Guidelines
        • Understanding Email Delivery Errors
        • Tracking Email Opens in Phishing Simulations
      • User Profile
      • Multi-Factor Authentication (MFA) Settings
      • On-Premise Requirement Checker
      • Platform Requirements
        • Portal UI Requirements
        • Phishing Reporter Requirements
        • Diagnostic Tool Requirements
      • Maintenance Tool
      • Understanding the Preferred Language Setting
  • 📚RESOURCES
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    • Research Methodology
    • Release Notes
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  • ⚖️Legal Hub
    • For Customers
      • Customer Terms of Service
      • Product Specific Terms
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      • Data Processing Agreement
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      • Product and Services Catalog
      • Acceptable Use Policy
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      • Microsoft CoPilot Usage Policy
    • For Everyone
      • Website
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      • Free Phishing Email Analysis
        • Terms of Service
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      • Transparency Report
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On this page
  • Downloading Diagnostic tool
  • Installation
  • Normal installation
  • Silent Installation
  • Understand Diagnostic Tool information
  • Troubleshooting
  • Tutorial Video
  • FAQ
  • Q: Some users have the add-in enabled, but they seem offline on the interface. Why?
  • Q: How do I know if the add-in is disabled by the user or by Outlook?
  • Q: Can I have different teams log into the Keepnet Portal and see only the Outlook detail report page?

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  1. NEXT-GENERATION PRODUCT
  2. Platform
  3. Phishing Reporter

Diagnostic Tool

In standard Windows, the MS Outlook service does not support monitoring and reporting the functionality of the installed add-ins on it. This service has been developed in order to monitor and report whether Keepnet Outlook add-in functions properly or not.

Using this service, system administrators will be aware of the potential environment-based errors which could affect the Keepnet Outlook Phishing Reporter add-in not functioning properly and be able to take action.

Downloading Diagnostic tool

Go to Phishing Reporter > Settings > Diagnostic Tool to download the diagnostic tool.

Configure the following settings:

  • Proxy Settings: Enable proxy settings for the Diagnostic Tool to go internet through a proxy.

  • Optional Settings: Select if you want the Diagnostic Tool to check the Phishing Reporter add-in and enable it automatically if disabled.

Once you're happy with your settings, click Download under the diagnostic tool. Then follow the steps below to install the service.

Installation

There are two options to install the service, either install it on your computer or deploy the service to thousands of users' computers using centralized software distribution tools.

Normal installation

  • Click on the MSI package to install it on your computer.

  • Click the Next button and continue with the default settings.

  • Click the Yes button to finish the installation.

Silent Installation

You can use the following commands for silent installation and removal.

Silent Installation

C:\Windows\System32\msiExec.exe -i "KeepnetPhishDiagInstaller.msi" /QN /norestart

Silent Removal

C:\Windows\System32\msiExec.exe -x "KeepnetPhishDiagInstaller.msi" /QN /norestart

Product Guid Detection

get-wmiobject Win32_Product | Format-Table IdentifyingNumber, Name, LocalPackage -AutoSize

Remove with Product Guid

C:\Windows\System32\msiExec.exe -x {product-guid} /QN /norestart

Once the installation is complete, you can confirm that the diagnostic tool has been installed by going to Phishing Reporter > Users and looking under the Diagnostic tool column.

This column will show one of the following in the table below.

Not Installed

The diagnostic tool has not been installed

Online

The diagnostic tool has been installed, and the user is online

Offline

The diagnostic tool is installed, but the user is offline

Error/Uninstalled

There is an error with the diagnostic tool installation or the tool has been removed

Understand Diagnostic Tool information

To view the Diagnostic Tool information, go to Phishing Reporter > Users and look under the Add-in Status column. When hovering the mouse over this column under the desired user, you will see the following information below.

Add-in is installed and

  • User is online

  • User is offline

HKLM Number

1: Active: Don't load automatically

2: Disabled: Load at startup

3: Active: Load at startup

Boot time

How long it takes for the add-in to start

Outlook version

Version information of Outlook application

Outlook Architecture

Either:

  • X32

  • X64

OS version

User’s operating system version information

The Diagnostic Tool has been successfully installed, operated and can communicate with the platform to help you obtain Phishing Reporter status information for all target users.

Troubleshooting

For troubleshooting purposes, you can provide the support team with the log and configuration files, which can be found in the following path on the user's computer.

  • C:\Program Files (x86)\Keepnet Labs\KeepnetLabs Phishing Reporter Diagnostic Service

Tutorial Video

This video tutorial explains how to customize the Diagnostic Tool service and download it.

FAQ

Q: Some users have the add-in enabled, but they seem offline on the interface. Why?

A: If the add-in is installed and active, but seems Offline, then the Outlook application is closed. If Outlook is still running, but it is still Offline, it means that there is a communication problem between the add-in and the platform. You can easily detect this problem from the logs created by the add-in on the user's computer or get support from our support team.

Q: How do I know if the add-in is disabled by the user or by Outlook?

A: If you see the “Inactive" notification, then it is disabled by the user. If it says “Disabled", it means that it is disabled by Outlook. You can also verify this from the interface of user’s Outlook Desktop in the File > Options > Add-Ins window.

Q: Can I have different teams log into the Keepnet Portal and see only the Outlook detail report page?

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Last updated 1 year ago

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List of possible :

A: With the feature, you can authorize your users with custom permissions.

💫
user role
values