Callback Scenarios

The Callback Simulator > Callback Scenarios > Scenarios page provides a selection of ready-to-use callback scenarios. These standard system scenarios are available to all clients and can be launched with just a few clicks. You also have the option to customize a scenario to your needs or to create a callback simulation campaign.

The components of the Scenarios page are explained below.

Scenario name	The name of the callback template
Language	List the available scenarios sorted by language.
Tags	Tags can be added to the callback scenario to enable viewing using related tag lists.
Difficulty	The level of difficulty to recognize a phishing attempt (Easy, Medium, Hard). Please click here to see how the difficulty level is determined.
Created By	System: Standard phishing scenario templates are provided with the product. Custom: Phishing scenarios created or customized by system users.
Date Created	The date and time the phishing scenario was created.

Callback Scenario Actions

This section explains how to edit, preview, duplicate, or delete a scenario.

How to Edit a Callback Scenario

Click on the three dots '⋮' button in the Actions option on the far right of the relevant page, and then click the Edit button.

How to Preview a Callback Scenario

Click on the Preview button in the Actions column on the far right of the relevant page to view what will be sent to the targeted users.

How to Duplicate a Callback Scenario

Click on the three dots '⋮' button in the Actions option on the far right of the relevant page, and then click the Duplicate button to recreate a previous scenario.

How to Delete a Callback Scenario

Click on the three dots '⋮' button in the Actions option on the far right of the relevant page, and then click the Delete button to delete a phishing campaign.

How to Add a New Callback Scenario

Phishing scenarios have two components: the phishing email template and the callback template.

Follow the steps below to add a new callback scenario:

1. Click the +NEW button in the upper right corner of the Callback Simulator > Callback Scenarios page.

2. Complete the required fields on the first page, then click Next.

   1. Scenario Name: Enter a name for your scenario.

   2. Description: Describe the template briefly for your reference.

   3. Language: Select the language of your scenario.

   4. Tags: Define tags for the scenario.

   5. Make Available For: Make your scenario available to be used by the other customers under your organization. This feature is only available to admins who have Reseller permissions.

   6. On the Email Template page, select the email template you want to use and then click the Next button.

   7. On the Callback Template page, select the callback template you want to use and then click the Next button to move on to the Summary page.

   8. The Summary page provides you with an overview of the proposed phishing campaign, including the type of campaign, the targeted users, and other important details.

Now you can click the Save button to create your scenario.

Video Tutorial

This guide will show you how to create a scenario using the Email Template and Callback Template, preparing your campaign to send out to your target audience.