# Callback Scenarios

The **Callback Simulator > Callback Scenarios > Scenarios** page provides a selection of ready-to-use callback scenarios. These standard system scenarios are available to all clients and can be launched with just a few clicks. You also have the option to customize a scenario to your needs or to create a callback simulation campaign.

The components of the **Scenarios** page are explained below.

<table><thead><tr><th width="150"></th><th width="590.1428571428571"></th></tr></thead><tbody><tr><td>Scenario name</td><td>The name of the callback template</td></tr><tr><td>Language</td><td>List the available scenarios sorted by language.</td></tr><tr><td>Tags</td><td>Tags can be added to the callback scenario to enable viewing using related tag lists.</td></tr><tr><td>Difficulty</td><td>The level of difficulty to recognize a phishing attempt <strong>(Easy, Medium, Hard).</strong> Please <a href="/pages/2OIXqchGhj6ARs0sIOGg#q-how-is-the-difficulty-level-determined">click here</a> to see how the difficulty level is determined.</td></tr><tr><td>Created By</td><td><p><strong>System:</strong> Standard phishing scenario templates are provided with the product.</p><p><strong>Custom:</strong> Phishing scenarios created or customized by system users.</p></td></tr><tr><td>Date Created</td><td>The date and time the phishing scenario was created.</td></tr></tbody></table>

## Callback Scenario Actions

This section explains how to edit, preview, duplicate, or delete a scenario.

### How to Edit a Callback Scenario

Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Edit** button.

### How to Preview a Callback Scenario

Click on the **Preview** button in the **Actions** column on the far right of the relevant page to view what will be sent to the targeted users.

### How to Duplicate a Callback Scenario

Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Duplicate** button to recreate a previous scenario.

### How to Delete a Callback Scenario

Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Delete** button to delete a phishing campaign.

## How to Add a New Callback Scenario

Phishing scenarios have two components: the phishing **email** **template** and the **callback** **template**.

Follow the steps below to add a new callback scenario:

1. Click the **+NEW** button in the upper right corner of the **Callback Simulator > Callback Scenarios** page.
2. Complete the required fields on the first page, then click **Next**.
   1. **Scenario Name:** Enter a name for your scenario.
   2. **Description:** Describe the template briefly for your reference.
   3. **Language:** Select the language of your scenario.
   4. **Tags:** Define tags for the scenario.
   5. **Make Available For:** Make your scenario available to be used by the other customers under your organization. This feature is only available to admins who have Reseller permissions.
   6. On the **Email Template** page\*\*,\*\* select the email template you want to use and then click the **Next** button.
   7. On the **Callback Template** page, select the callback template you want to use and then click the **Next** button to move on to the **Summary** page.
   8. The **Summary** page provides you with an overview of the proposed phishing campaign, including the type of campaign, the targeted users, and other important details.

Now you can click the **Save** button to create your scenario.

## Video Tutorial

This guide will show you how to create a scenario using the **Email** **Template** and **Callback** **Template**, preparing your campaign to send out to your target audience.

{% embed url="<https://youtu.be/xKuOr9ydNGM?si=BovhCEOf5XXF-Zmm>" %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.keepnetlabs.com/next-generation-product/platform/callback-simulator/manage-callback-scenarios/callback-scenarios.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.