Understanding the Preferred Language Setting

The Keepnet platform allows organizations to configure language preferences at different levels:

Company’s Preferred Language (Mandatory, Default: English)

• The primary language used for phishing campaigns, training, and system notification emails.

• This field cannot be empty; the default is English.

• The system admin can prioritize listing in this language for phishing templates, scenarios, landing pages, and security training.

User’s Preferred Language (Optional, for Hyper-Personalization)

• If enabled by the system admin, phishing campaigns and training enrollments will prioritize the user’s preferred language.

• If no preferred language is set or content is unavailable, the platform defaults to the Company’s Preferred Language.

Example Use Cases for Company’s Preferred Language

Phishing Simulations

• The platform prioritizes the Company’s Preferred Language unless configured differently.

• How It Works:

  • Phishing scenarios, email templates, and landing pages are displayed first in the Company’s Preferred Language.

  • If content is available in multiple languages, the default listing prioritizes the Company’s Preferred Language.

  • Admins can manually override the language selection if needed.

• Example:

  • Company’s Preferred Language: Spanish

  • Available Email Templates: Spanish, English

  • The system defaults to Spanish, with other languages available for selection.

Security Awareness Training Library

• Training materials like learning paths, posters, and screensavers are prioritized in the Company’s Preferred Language unless configured otherwise.

• How It Works:

  • The platform displays training materials in the Company’s Preferred Language.

  • Admins can manually search, filter, and select other languages.

  • Admins can override language selection if needed.

• Example:

  • Company’s Preferred Language: English

  • Available Training Modules: English, Spanish, French

  • The system lists English training first, with manual switching available.

Sending a Phishing Campaign Based on User’s Preferred Language

When launching a phishing campaign, Keepnet automatically assigns training content based on the following rules:

• If hyper-personalization is not enabled, the campaign content is assigned in its original language.

• If hyper-personalization is enabled:

  • The system checks if the User’s Preferred Language is set.

  • If phishing content is available in this language, it is assigned accordingly.

  • If unavailable, the system defaults to the Company’s Preferred Language.

  • If neither is available, the default system language (English) is used.

• Example:

  • Company’s Preferred Language: Italian

  • User’s Preferred Language: Dutch

  • Phishing Scenarios In: Italian, French, English

  • Since Dutch phishing content is unavailable, the system assigns Italian.

Enrolling Training Based on User’s Preferred Language

When enrolling users in training, Keepnet prioritizes the best-matching language based on the following rules:

• If hyper-personalization is not enabled, training is assigned in its original language.

• If hyper-personalization is enabled:

  • The platform checks if the User’s Preferred Language is set.

  • If training is available in this language, it is assigned accordingly.

  • If unavailable, the Company’s Preferred Language is used.

  • If neither is available, the default system language is applied.

• Example:

  • Company’s Preferred Language: English

  • User’s Preferred Language: Russian

  • Training Available In: English, French

  • Since Russian training is unavailable, the system assigns English.

How the Platform Handles Language Preferences – Priority Order

The Keepnet platform applies the following priority when assigning phishing campaign training and security awareness enrollments:

1. If hyper-personalization is not enabled:

   1. The system assigns the content language as selected by the system admin.

2. If hyper-personalization is enabled:

   1. User’s Preferred Language (if available)

   2. Company’s Preferred Language (if User’s Preferred Language is unavailable)

   3. Default System Language (English) (if neither is available)

FAQs

Q: Where can I set the Company’s Preferred Language?

A: The System Admin can configure this setting in the platform settings.

Q: How do I set the User’s Preferred Language?

A: The system admin can update the user’s preferred language in user settings. If left empty, the system defaults to the Company’s Preferred Language.

Q: What happens if the User’s Preferred Language is not available?

A: The system automatically applies the Company’s Preferred Language. If that is also unavailable, the system defaults to English.

Q: Can admins manually override the Preferred Language setting?

A: Yes, admins can manually select a different language when configuring phishing campaigns or training enrollments.

Q: Does this apply to all Keepnet modules?

A: The Preferred Language setting affects: ✅ Phishing Simulator (Scenarios, Emails, Landing Pages) ✅ Phishing Campaign Training Assignment (If hyper-personalization is enabled) ✅ Security Awareness Training Enrollment (If hyper-personalization is enabled)

Summary of Language Selection Behavior in Keepnet

Scenario	Company’s Preferred Language (Default: English)	User’s Preferred Language (Optional, for Personalization)	Fallback to Default System Language (English)
Phishing Simulator (Scenarios, Emails, Landing Pages)	✅ Applied by Default	Not Applicable	✅ If Company’s Preferred Language is Unavailable
Security Awareness Training Library Listing	✅ Applied by Default	Not Applicable	✅ If Company’s Preferred Language is Unavailable
Phishing Campaign Assignment (Hyper-Personalized)	✅ Used if User’s Preferred Language is Unavailable	✅ Used for Personalized Assignments (if set)	✅ If Neither is Available
Training Enrollment (Hyper-Personalized)	✅ Used if User’s Preferred Language is Unavailable	✅ Used for Personalized Assignments (if set)	✅ If Neither is Available