# Awareness Educator This section provides a brief description of the Awareness Educator and other documents that will guide the admins to use the product more effectively. [Awareness Educator](https://keepnetlabs.com/products/security-awareness-training) is a security awareness training tool that improves the security awareness of an organization and its employees. Utilizing Awareness Educator strengthens the organization's defenses against hacker attempts to carry out fraudulent activities, including various malicious threats like phishing, spear-phishing, whaling, baiting, and ransomware. ## Shortcuts * [How to list training contents, edit, delete or launch](/next-generation-product/platform/awareness-educator/training-library.md) * [How to view training reports, analyze the user's interaction](/next-generation-product/platform/awareness-educator/enrollments.md) * [How to list certificates, create, edit or make default](/next-generation-product/platform/awareness-educator/certificates.md) * [How to launch training through your LMS](/next-generation-product/platform/awareness-educator/training-library.md#how-to-launch-training-through-your-lms) * [How to launch training through SMS](/next-generation-product/platform/awareness-educator/training-library.md#how-to-launch-training-through-sms) ## FAQ ### Q: How do employees access their assigned training? Each employee receives a unique training URL which will open their training in a new tab. This method removes the need for password management and reduces friction in training completion process ### Q: How do I resend training to employees if they each have their own unique training URL? You can resend training to employees by going into Enrolment Reports and using the Resend button on the summary page. From here you can bulk re-send training to groups of people (e.g. those who have not completed or those who have not responded). Alternatively, you can click into Sending Report and send to individual users. Top Tip: search for users by email in the search bar! ### Q: What is the 'You have exceeded available time' prompt message that target users see while they watch the training? A: There is timeout information that is embedded in the scorm file. According to this information, when the training timeout, an alert is displayed on the screen. The target user may click the 'OK' button to continue to training. ### Q: Emails do not arrive to the target users A: The delivery status can be checked on Sending Report menu in the training report to see if the emails have been delivered successfully to the users. If the emails are successfully delivered, please check your [allow listing settings](/next-generation-product/miscellaneous/allow-listing.md). ### Q: Can users resume their training from where they left off? A: Yes, users can continue their training from the point at which they stopped. ### Q: Why do training emails contain the "X-MS-Exchange-Organization-SkipSafeLinksProcessing: true" header? A: This header prevents Microsoft Defender from analyzing links in training emails, ensuring accurate test results and preventing false positives. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.keepnetlabs.com/next-generation-product/platform/awareness-educator.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.