# Vishing Templates

The **Vishing** **Simulator** template page will show you all the available templates you have to send to your target users. From this page, you can create, edit, or delete any vishing templates that you would like.

## Vishing Template Lists

The components of the **Vishing Template** page are explained below.

<table data-header-hidden><thead><tr><th width="204.5"></th><th></th><th data-hidden></th></tr></thead><tbody><tr><td>Template Name</td><td>Name of the vishing template</td><td></td></tr><tr><td>Language</td><td>The language available for the template</td><td></td></tr><tr><td>Voice</td><td>The selected AI voice for the template</td><td></td></tr><tr><td>Difficulty</td><td>The level of difficulty to recognize a phishing attempt <strong>(Easy, Medium, Hard).</strong> Please <a href="..#q-how-is-the-difficulty-level-determined">click here</a> to see how the difficulty level is determined.</td><td></td></tr><tr><td>Created By</td><td>The company that created the template</td><td></td></tr><tr><td>Date Created</td><td>Date and time the training item was created</td><td></td></tr><tr><td>Available For</td><td>The companies that this template is available for</td><td></td></tr><tr><td>Tags</td><td>Tags assigned to the template to facilitate search efforts</td><td></td></tr><tr><td>Actions > Preview</td><td>Preview the template before launching to target users</td><td></td></tr><tr><td>Actions > Edit</td><td>Edit and customize the template</td><td></td></tr><tr><td>Actions > Duplicate</td><td>Duplicate the template for editing and customization</td><td></td></tr><tr><td>Actions > Delete</td><td>Permanently delete the template</td><td></td></tr></tbody></table>

## How to Create a Vishing Template

Follow the steps below to create a **new** vishing template.

* Click on the **+NEW** button on the **Vishing Template list** page.
* On the **Template Info** page, complete the following fields:
  * **Select the difficulty level:** The difficulty rating for the template
  * **Template name:** Name of the vishing template
  * **Description:** The brief description for the template
  * **Tags:** Tags assigned to the template to facilitate search efforts
* If you’re a reseller you can choose what companies this template is available for
* Click **Next**
* On the **Dialog Settings** page complete the following fields:
  * Select the **Language** that the vishing template will be voiced in
  * Enter the **Steps** that define your vishing template
    * Select text-to-speech or mp3 steps to create your vishing campaign.
      * **Text-to-speech:** The text written by the admin will be narrated by the AI in the chosen language.
      * **MP3 Audio File:** The mp3 voice file will be played to the end user.
      * **Pause:** The call will be held on in silence in seconds after the previous step is completed before the second step is played.
    * Next, enter the number of number digits that the end user will have to enter to move on to the next step.
      * Leave by default zero if there is no required digit that must be dialed by the end user for the related step.
    * You need to choose one step, “**fail at this step**”, in order to mark the end user as phished on the report if the user comes to the related marked step.
    * Finally, complete the fields for **Invalid Dialing Notice**, This notice will be played when the user fails to enter the requested amount of digits correctly.
      * Under **Methods**, select if you would like to use voice to text or if you would like to upload an mp3 file.
        * If you select the **voice-to-text** option, enter the text for the AI to narrate
* Once you are happy with your template, click **Save**.

{% hint style="info" %}
You can add up to five steps for your vishing template.
{% endhint %}

## **Utilizing Merge Tags in Vishing Templates**

Here's a list of merge tags to help you make your vishing scenario more personal. Adding these tags can make your phishing campaign more tailored to the recipient.

<table><thead><tr><th width="210.5">Merge Tag</th><th>Description</th></tr></thead><tbody><tr><td>Full Name</td><td>Inserts the target user's first and last name.</td></tr><tr><td>First Name</td><td>Inserts the target user's first name.</td></tr><tr><td>Last Name</td><td>Inserts the target user's last name.</td></tr><tr><td>Company Name</td><td>Displays your organization's name, sourced from the company profile.</td></tr><tr><td>Date Sent</td><td>Inserts the date when the campaign is launched.</td></tr><tr><td>Current Date</td><td>Inserts the current date when the campaign is launched.</td></tr><tr><td>Current Date Plus 10 Days</td><td>Inserts a date that is 10 days after the campaign's launch date.</td></tr><tr><td>Current Date Minus 10 Days</td><td>Inserts a date that is 10 days before the campaign's launch date.</td></tr><tr><td>Random Number One Digit</td><td>Generates and inserts a random one-digit number.</td></tr><tr><td>Random Number Two Digit</td><td>Generates and inserts a random two-digit number.</td></tr><tr><td>Random Number Three Digit</td><td>Generates and inserts a random three-digit number.</td></tr></tbody></table>

## Video Tutorial

This tutorial will show you all the available templates you have to send to your target users and how you can create, edit, or delete any vishing templates that you would like.

{% embed url="<https://youtu.be/YASAodb_BXE>" %}

## FAQ

### Q: Can I restore a deleted template?

A: No. Once an item has been deleted, it is no longer available.

### Q: Can I use a different file type than MP3 for the Invalid Dial Notice?

A: No. The platform only supports MP3.

### Q: Can I upload an MP3 file with a size of more than 1MB?

A: No. The platform only supports MP3 files of 1MB size.