Exclude IP Address
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Last updated
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The Exclude IP Address feature is designed to prevent false positive reporting due to security applications that analyze the links in the email in cooperation. It is designed as an alternative option to prevent false positive reporting. The permanent solution is to whitelist SMTP IP addresses of the platform to prevent false positive reporting but sometimes admins are not able to configure it on security applications.
You can add the individual IPv4/IPv6 addresses or ranges of IPv4/IPv6 addresses to prevent false positive reporting.
The following steps explain how to add Individual IP Addresses, range of IP addresses or Batch IP Addresses to exclude from reporting.
Go to > Settings > Exclude IP addresses menu.
You can add individual IPv4/IPv6 addresses with the following example format.
192.168.1.1
192.168.1.1/32
2001:0db8:85a3:0000:0000:8a2e:0370:7334
2001:0db8:85a3:0000:0000:8a2e:0370:7334/128
Click the Save Changes button.
Go to > Settings > Exclude IP addresses menu.
You can add a range of IPv4/IPv6 addresses with the following example format.
192.168.1.1/24
2001:0db8:85a3:0000:0000:8a2e:0370:7334/124
Click the Save Changes button.
You can add IPv4/IPv6 addresses by using the batch option with the following example format.
192.168.1.1/24
192.168.1.1/32
192.168.1.1
2001:0db8:85a3:0000:0000:8a2e:0370:7334/124
2001:0db8:85a3:0000:0000:8a2e:0370:7334/128
2001:0db8:85a3:0000:0000:8a2e:0370:7334
Click the Save Changes button.
This tutorial explains the Exclude IP Address feature.
A: Yes, after adding the IP addresses, the platform will exclude any data related to IP addresses for previous and future reports.
A: Yes, after removing the IP addresses, the platform will restore the excluded data related to IP addresses to all reports back.
Go to > Settings > Exclude IP addresses menu.