# Phishing Reporter Deployment This section describes in detail how to deploy the Phishing Reporter add-in to users in Microsoft 365, Exchange, or Google Workspace platforms. For instructions on the required initial installation of the add-in, please refer to the explanation provided here: [Phishing Reporter Customization](/next-generation-product/platform/phishing-reporter/phishing-reporter-customization.md). ## Shortcuts * [How to Deploy Microsoft Ribbon Phishing Reporter](/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment/microsoft-ribbon-phishing-reporter.md) * [How to Deploy Microsoft Page View Phishing Reporter](/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment/microsoft-page-view-phishing-reporter.md) * [How to Deploy the Add-in in Exchange Admin Center](/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment/how-to-deploy-the-add-in-in-exchange-admin-center.md) * [How to Deploy the Add-in in Google Workspace](/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment/how-to-deploy-the-add-in-in-google-workspace.md) * [Phishing Reporter Announcement Email Template](/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment/phishing-reporter-announcement-email-template.md) ## Comparison: Ribbon vs Page View vs MSI Outlook Phishing Reporter (Microsoft 365) Use this chart to determine which **Phishing** **Reporter** add-in is best suited for your **Microsoft 365 environment.** The right choice depends on how your employees access Outlook—whether through desktop apps, web browsers, or mobile devices. | Feature / Platform | Ribbon Phishing Reporter | Page View Phishing Reporter | MSI Outlook Add-in | | ----------------------------------------------- | ---------------------------------------------------- | ---------------------------------------------------- | ---------------------------------------------- | | **Outlook on Windows (Classic)** | ✅ Supported (only version 2404 build 17530.15000) | ✅ Supported | ✅ Supported | | **Outlook on Windows (New)** | ✅ Supported | ✅ Supported | ❌ Not Supported | | **Outlook Classic 2016+ on Windows (Exchange**) | ❌ Not Supported | ✅ Supported | ✅ Supported | | **Outlook on MacOS (Microsoft 365)** | ✅ Supported (Version 16.81 (23121700) or later) | ✅ Supported | ❌ Not Supported | | **Outlook on MacOS (Exchange)** | ❌ Not Supported | ❌ Not Supported | ❌ Not Supported | | **Outlook on Web MacOS (Exchange)** | ❌ Not Supported | ✅ Supported | ❌ Not Supported | | **Outlook on the Web (Microsoft 365)** | ✅ Supported | ✅ Supported | ❌ Not Supported | | **Outlook on the Web (Exchange)** | ❌ Not Supported | ✅ Supported | ❌ Not Supported | | **Outlook on iOS (Microsoft 365)** | ❌ Not Supported | ✅ Supported | ❌ Not Supported | | **Outlook on Android (Microsoft 365)** | ❌ Not Supported | ✅ Supported | ❌ Not Supported | | **Outlook on iOS (Exchange)** | ❌ Not Supported | ❌ Not Supported | ❌ Not Supported | | **Outlook on Android (Exchange)** | ❌ Not Supported | ❌ Not Supported | ❌ Not Supported | | **Shared Mailboxes (Outlook Desktop)** | ❌ Not Supported | ❌ Not Supported | ✅ Supported (only within Classic Outlook) | | **Shared Mailboxes (Microsoft 365)** | ❌ Not Supported | ❌ Not Supported | ❌ Not Supported | | **Mobile Browser (OWA)** | ❌ Not Supported | ❌ Not Supported | ❌ Not Supported | | **Installation Method** | Deploy via Microsoft 365 Admin Center (Manifest XML) | Deploy via Microsoft 365 Admin Center (Manifest XML) | Manual deployment via GPO or SCCM Tools | | **User Experience** | Ribbon button | Side panel in reading view | Ribbon button (Classic Outlook interface only) | ## FAQ ### Q: The add-in was deployed to one of the listed email servers more than 12 hours ago but is still not visible on users' email applications. What can I do? A: You can try to re-deploy the add-in. If it still does not appear, you should contact the support team of the email service provider. ### **Q: Can an Attacker hijack Outlook Add-in?** A: The platform uses “Code Signing with Microsoft Authenticode” to protect tools against hacking attempt. For more information, please [click here](https://www.digicert.com/dc/code-signing/microsoft-authenticode.htm)​. ### **Q: Is it possible to centralise the distribution of add-in?** A: Yes, it is. Many institutions manage the add-in (install, uninstall, enable, disable) with central administration tools, such as Microsoft SCCM, IBM Bigfix. ### Q: Does the Phishing Reporter Add-In work with the Outlook application on iOS? A: Yes, if you distribute the Phishing Reporter Add-In as an XML package (Microsoft 365), it will be available in both OWA/Outlook applications and will also function within the Outlook application on iOS. ### **Q: Does the Phishing Reporter Add-In work in shared mailboxes in O365?** **A:** The add-in works in shared mailboxes in the Outlook Desktop Application. However, it is not supported in shared mailboxes in OWA (Outlook Web Access). ### **Q: Does the new Outlook application on Windows 11 support MSI-based add-ins?** **A:** No, the new Outlook application on Windows 11 does not support MSI-based add-ins. It is designed to work primarily with web-based add-ins such as [XML add-in of Keepnet Phishing Reporter](/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment/how-to-deploy-the-add-in-in-microsoft-365.md). If you need MSI-based add-ins, we recommend using the classic Outlook for Windows desktop application. For more information, please find information under the "Extensibility" section in this [document](https://support.microsoft.com/en-us/office/feature-comparison-between-new-outlook-and-classic-outlook-de453583-1e76-48bf-975a-2e9cd2ee16dd). ### Q: Can I use the O365 XML Add-In on OWA in a mobile browser? A: No, you can't use the add-in if you open OWA in a mobile browser. Microsoft 365 does not support third-party add-ins in mobile browsers for OWA. Please use the Outlook app instead. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.keepnetlabs.com/next-generation-product/platform/phishing-reporter/phishing-reporter-deployment.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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