# Callback Email Templates The **Callback Simulator > Callback Scenarios > Email Templates** page provides you with system default callback email templates. You can use them as they are or customize them as needed for your phishing campaign. The components of the **Email Templates** page are explained below.


Template name	Name of the email template
Language	List the available templates sorted by language.
Tags	Tags can be added to the email template to enable viewing using related tag lists.
Difficulty	The level of difficulty to recognize a phishing attempt (Easy, Medium, Hard). Please click here to see how the difficulty level is determined.
Created By	System: Standard phishing email templates are provided with the product. Custom: Phishing email created or customized by users
Date Created	The date and time the email template was created

## Email Template Actions This section explains how to edit, preview, clone, or delete an email template. ### How to Edit an Email Template Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Edit** button. ### How to Preview an Email Template Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Preview** button. ### How to Clone an Email Template Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Duplicate** button. ### How to Delete an Email Template Click on the three dots '⋮' button in the **Actions** option on the far right of the relevant page, and then click the **Delete** button. ## How to Add a new Email Template Follow the steps below to create a new email template for use in a new or existing phishing campaign: 1. Click the **+NEW** button in the upper right corner of the **Callback Simulator > Callback Scenarios > Email Templates** page. 2. Complete the required fields on the first page, then click **Next**. 3. Complete the sections below on the **Email Settings** page: 1. **Subject:** Subject line of the phishing email 2. **From Name:** Sender name that will be visible to the target recipient 3. **From Email Address:** Sender email address information that will be visible to the target recipient 4. Click **Edit** to make any changes in the email body 4. Click **Save** to complete the process and save the email template. ## **Utilizing Merge Tags in Email Templates** Here's a list of merge tags to help you make your email template more personal. Adding these tags can make your phishing campaign more tailored to the recipient.

Merge Tag	Description
Full Name	Inserts the target user's first and last name.
First Name	Inserts the target user's first name.
Last Name	Inserts the target user's last name.
Email	Inserts the target user's email address.
From Name	Inserts the sender's name from the associated email template for this landing page scenario.
From Email	Inserts the sender's email address from the associated email template for this landing page scenario.
Subject	Inserts the subject line from the associated email template for this landing page scenario.
Company Logo	Displays your organization's logo, sourced from the Whitelabeling page.
Company Name	Displays your organization's name, sourced from the company profile.
Date Sent	Inserts the date when the campaign is launched.
Current Date	Inserts the current date when the campaign is launched.
Current Date Plus 10 Days	Inserts a date that is 10 days after the campaign's launch date.
Current Date Minus 10 Days	Inserts a date that is 10 days before the campaign's launch date.
Random Number One Digit	Generates and inserts a random one-digit number.
Random Number Two Digit	Generates and inserts a random two-digit number.
Random Number Three Digit	Generates and inserts a random three-digit number.
Phishing Code	Generates a confirmation six-digit random number for the email user to confirm and proceed to call while on the call.
Phishing Callback Phone	This is the phone number that will be added to the email template for email user to call.

## Video Tutorial The **Email** **Templates** section offers pre-set phishing email templates provided by the system. You have the option to use these templates as is or modify them to suit your phishing campaign needs. {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.keepnetlabs.com/next-generation-product/platform/callback-simulator/manage-callback-scenarios/callback-email-templates.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.