Training Reports

This section allows you to check user engagement to a training exercise, including who opened the training email, who began the training, who has or hasn't completed it, and more statistics.

Go to Awareness Educator > Enrollments and click on the View Report button under the Actions column to access these statistics.

Training Report

After you click the View Report button, you will see the following menus. Please see below what each menu does and what kind of information it contains.

All the menus listed below are the same for different types of training materials, such as Infographics, Training, Posters, Screensavers, or Learning Paths. The only thing that changes is the names; otherwise, the layout of each report is identical.

Summary

This page provides a brief overview of the tools available to assess training engagement, the status of the training exercise, and other useful monitoring and evaluation options.

Resend Training

This button on the right-hand side at the top helps you resend the training item to the users with the following status.

Email failed to send	The training email was not delivered to the users. You can view the reasons for the failure here.
Only opened email (poster, infographic)	The training will be delivered to the users who only opened the training email. The users who have opened and clicked won't receive the training.
Clicked training link	The training will be delivered to the users who click the training link.
Downloaded Poster (or Infographic)	The training will be delivered to the users who downloaded the poster (or infographic) file.
Didn't complete training	The training will be delivered to the users who didn't complete the training.
Failed exam	The training will be delivered to the users who failed the exam.
No response	The training will be delivered to the users who haven't responded to the training email, such as opening or clicking the training.

Widgets

Four widgets are available on the Summary page to facilitate a quick assessment of target user progress.

Opened Email	Number of users who opened the training email
In Progress	Number of users who have begun the training
Completed Training	Number of users who have completed the training
Downloaded	Number of users who have downloaded the infographic (or poster).
No Response	Number of users who haven’t opened the training email

Training Info

This section will provide the following details:

Target Users	Number of users who have been enrolled in this training exercise.
Auto-Enroll	The new users who are added to the training target group will receive the training exercise automatically.
Languages	Languages that were selected to be used in this training exercise.

Training Delivery

This section will provide the following details:

Start Date	Date and time the training was sent.
Reminder Options	If selected, recipients will be reminded via email if they have not completed the training content.
Delivery Status	Number of users who have and have not received the training exercise.

Enrollment Email Template

This option gives you the opportunity to view the email that has been sent to users to enroll in the training exercise.

Training Material

This option gives you the opportunity to view the training content(s) that has been sent to the target users.

Certificate Template

This option gives you the opportunity to view the certificate that users will receive when they complete the training exercise.

Users

This menu provides all enrolled users' latest activity. This menu can be used to view all users' training progress from one menu.

First Name	User’s first name.
Last Name	User’s surname.
Email	User’s email address.
Department	User’s department.
Status	Status of user’s interaction with the training exercise: In Queue: The email is in the queue to be sent to the user. Sending Error: An error occurred while sending the email to the user. No Responded: The user hasn’t responded to the training email. Opened Email: The user only opened the training email. In Progress: The user started but has not completed the training. Completed: The user completed the training. Downloaded: The user downloaded the infographic (or poster). Canceled: The admin canceled the training before the user received the training exercise email.
Exam Status	Exam status of users: Success: The user has passed the exam. Failed: The user has failed the exam. Incomplete: The user hasn't yet started the exam. The "SHOW BY EXAM STATUS" button lists the users based on the following orders: First Attempt: List users who passed the exam on the first attempt. Passed Any Attempt: List users who passed the exam. It doesn't matter if it is first, second, third, or fourth. Failed Any Attempt: List users who failed the exam. It doesn't matter if it is first, second, third, or fourth.
Exam Score	Exam score of users between 0-100.
First Completion	The date the user first completed the training enrollment.
Last Interaction	Last time the user interacted with training.
Delivery Type	The training exercise has been sent via email only or email + SMS together.
Actions > Details	All user interactions with the training exercise, such as interactions, user agents, IPs, and many more info.
Actions > Resend	This option allows the admin to resend the same training exercise to a user(s).

Opened Training Email

This menu provides specific details of the users who opened the training email.

First Name	User’s first name
Last Name	User’s surname
Email	User’s email address
Department	User’s department
Last Opened	Date the user last opened the training
Times Opened	Number of times the user opened the training email
Actions > Details	This option provides the date the email was first opened, and the user agent, geolocation, and IP address of the user.
Actions > Resend	This option allows the admin to resend the same training content to a user(s)

Clicked Training Link

This menu provides details of users who clicked on the training link or downloaded the poster (or infographic) in the email.

First Name	User’s first name
Last Name	User’s surname
Email	User’s email address
Department	User’s department
Last Opened	Date the user last clicked on the training link
Times Opened	Number of times the user clicked on the training link
Actions > Details	This option provides the date the link was clicked, and the user agent, geolocation, and IP address of the user
Actions > Resend	This option allows the admin to resend the same training content to a user(s)

Progress

This menu provides a record of the progress the targeted users have made in completing the training.

First Name	User’s first name
Last Name	User’s surname
Department	User’s department
Progress	Status of user progress: In Progress: The user started but has not yet completed the training Completed: The user completed the training Not Completed: The user started the training session but closed the training tab before completing the training.
Enrollment Date	Date the user was enrolled in the training
Session Started	Date the user clicked on the training link
Session Ended	Date the user completed the training
Sessions	The number of times the user clicked on the training link
Actions > Details	This option provides all of the following progress details related to a particular user: Session: The number of times the user clicked on the training link and started the session Progress: The user’s progress in each session Session Started: The date and time a session was initiated Session Ended: The date and time a session ended. If there is no date, that means the user paused the video and left the training tab open on the browser User Agent: The user’s browser agent information Browser: The browser used to open the training link Geolocation: The user’s location is based on the IP address used by the user IP: The internet IP address used to complete the training
Actions > Resend	This option allows the admin to resend the same training content to a user(s)

Exam Results

This menu provides the results of users who were given a quiz.

First Name	User’s first name
Last Name	User’s surname
Email	User's email address
Department	User’s department
Date	Date the test was taken
Status	Exam status of users: Success: The user has passed the exam. Failed: The user has failed the exam. Incomplete: The user hasn't yet started the exam. The "SHOW BY EXAM STATUS" button lists the users based on the following orders: First Attempt: List users who passed the exam on the first attempt. Passed Any Attempt: List users who passed the exam. It doesn't matter if it is first, second, third, or fourth. Failed Any Attempt: List users who failed the exam. It doesn't matter if it is first, second, third, or fourth.
Score	Exam score of users between 0-100.
Actions > Details	This option provides all of the following details for a particular user: Session: Scores according to session number Status: Pass/Fail Session Ended: The date and time the test was taken Score: Final score User Agent: The user’s browser agent information Browser: The browser used to open the training link Geolocation: The user’s location based on the IP address used by the user IP: The internet IP address used to complete the training
Actions > Resend	This option allows the admin to resend the same training content to a user(s)

No Response

This menu provides details of users who have not yet responded to the training email.

First Name	User’s first name
Last Name	User’s surname
Email	User’s email address
Department	User’s department
Email Send Date	Date the email was sent
Actions > Resend	This option allows the admin to resend the same training content to a user(s)

Sending Report

This page has two submenus below where you can list all enrolled users with the delivery status of the training and the details of the reminder emails sent to users.

Enrollment Emails

This menu lists all enrolled users and the delivery status of the training item.

First Name	User’s first name
Last Name	User’s surname
Email	User’s email address
Department	User’s department
Date First Sent	Date and time the training was first sent to the user
Date Last Sent	Date and time the training was last sent to the user
Last Sending Status	Delivery status of the training email
SMTP	SMTP server used to send the training email
Actions > Resend	This option allows the admin to resend the same training content to a user(s)
Actions > Details	View training delivery statistics such as details of Boucned, Blocked, Delivered, and Not Delivered

Reminder Emails

This menu lists all enrolled users as well as the reminder delivery status of the training item.

First Name	User’s first name
Last Name	User’s surname
Email	User’s email address
Department	User’s department
Date First Sent	Date and time the training reminder emails was first sent to the user
Date Last Sent	Date and time the training reminder email was last sent to the user
Last Sending Status	Delivery status of the training reminder email
SMTP	SMTP server used to send the training reminder email
Actions > Resend	This option allows the admin to resend the same training content to a user(s)
Actions > Details	View training reminder delivery statistics such as details of Boucned, Blocked, Delivered, and Not Delivered

Video Tutorial

This tutorial explains how to use the training reports page to help you utilize the opportunity to review user activity in response to a training exercise.

FAQ

Q: Can I download the training report in Excel, PDF, or CSV formats?

A: Yes. You can easily download the training report in an Excel (XLSX only), PDF, or CSV format.

Q: Can I search for a specific user using the training report fields?

A: Yes. You can utilize the training report search feature to search for a particular user.

Q: Can I send the same training to the user(s) without launching the training again?

A: Yes, go to the Enrollments page and view your report, and then in each menu inside of the report, there will be a Resend button to resend the training to the user(s).