Training Reports
This section allows you to check user engagement to a training exercise, including who opened the training email, who began the training, who has or hasn't completed it, and more statistics.
Go to Awareness Educator > Enrollments and click on the View Report button under the Actions column to access these statistics.
Training Report
After you click the View Report button, you will see the following menus. Please see below what each menu does and what kind of information it contains.
All the menus listed below are the same for different types of training materials, such as Infographics, Training, Posters, Screensavers, or Learning Paths. The only thing that changes is the names; otherwise, the layout of each report is identical.
Summary
This page provides a brief overview of the tools available to assess training engagement, the status of the training exercise, and other useful monitoring and evaluation options.
Resend Training
This button on the right-hand side at the top helps you resend the training item to the users with the following status.
Email failed to send | The training email was not delivered to the users. You can view the reasons for the failure here. |
Only opened email (poster, infographic) | The training will be delivered to the users who only opened the training email. The users who have opened and clicked won't receive the training. |
Clicked training link | The training will be delivered to the users who click the training link. |
Downloaded Poster (or Infographic) | The training will be delivered to the users who downloaded the poster (or infographic) file. |
Didn't complete training | The training will be delivered to the users who didn't complete the training. |
Failed exam | The training will be delivered to the users who failed the exam. |
No response | The training will be delivered to the users who haven't responded to the training email, such as opening or clicking the training. |
Widgets
Four widgets are available on the Summary page to facilitate a quick assessment of target user progress.
Opened Email | Number of users who opened the training email |
In Progress | Number of users who have begun the training |
Completed Training | Number of users who have completed the training |
Downloaded | Number of users who have downloaded the infographic (or poster). |
No Response | Number of users who haven’t opened the training email |
Training Info
This section will provide the following details:
Target Users | Number of users who have been enrolled in this training exercise. |
Auto-Enroll | The new users who are added to the training target group will receive the training exercise automatically. |
Languages | Languages that were selected to be used in this training exercise. |
Training Delivery
This section will provide the following details:
Start Date | Date and time the training was sent. |
Reminder Options | If selected, recipients will be reminded via email if they have not completed the training content. |
Delivery Status | Number of users who have and have not received the training exercise. |
Enrollment Email Template
This option gives you the opportunity to view the email that has been sent to users to enroll in the training exercise.
Training Material
This option gives you the opportunity to view the training content(s) that has been sent to the target users.
Certificate Template
This option gives you the opportunity to view the certificate that users will receive when they complete the training exercise.
Users
This menu provides all enrolled users' latest activity. This menu can be used to view all users' training progress from one menu.
First Name | User’s first name. |
Last Name | User’s surname. |
User’s email address. | |
Department | User’s department. |
Status | Status of user’s interaction with the training exercise:
|
Exam Results | Exam status of users:
|
Last Interaction | Last time user interacted with training. |
Delivery Type | The training exercise has been sent via email only or email + SMS together. |
Actions > Details | All user interactions with the training exercise, such as interactions, user agents, IPs, and many more info. |
Actions > Resend | This option allows the admin to resend the same training exercise to a user(s). |
Opened Training Email
This menu provides specific details of the users who opened the training email.
First Name | User’s first name |
Last Name | User’s surname |
User’s email address | |
Department | User’s department |
Last Opened | Date the user last opened the training |
Times Opened | Number of times the user opened the training email |
Actions > Details | This option provides the date the email was first opened, and the user agent, geolocation, and IP address of the user. |
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
Clicked Training Link
This menu provides details of users who clicked on the training link or downloaded the poster (or infographic) in the email.
First Name | User’s first name |
Last Name | User’s surname |
User’s email address | |
Department | User’s department |
Last Opened | Date the user last clicked on the training link |
Times Opened | Number of times the user clicked on the training link |
Actions > Details | This option provides the date the link was clicked, and the user agent, geolocation, and IP address of the user |
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
Progress
This menu provides a record of the progress the targeted users have made in completing the training.
First Name | User’s first name |
Last Name | User’s surname |
Department | User’s department |
Progress | Status of user progress:
|
Enrollment Date | Date the user was enrolled in the training |
Session Started | Date the user clicked on the training link |
Session Ended | Date the user completed the training |
Sessions | The number of times the user clicked on the training link |
Actions > Details | This option provides all of the following progress details related to a particular user:
|
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
Exam Results
This menu provides the results of users who were given a quiz.
First Name | User’s first name |
Last Name | User’s surname |
User's email address | |
Department | User’s department |
Date | Date the test was taken |
Status | Users status on passing the exam. |
Score | User score |
Actions > Details | This option provides all of the following details for a particular user:
|
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
No Response
This menu provides details of users who have not yet responded to the training email.
First Name | User’s first name |
Last Name | User’s surname |
User’s email address | |
Department | User’s department |
Email Send Date | Date the email was sent |
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
Sending Report
This page has two submenus below where you can list all enrolled users with the delivery status of the training and the details of the reminder emails sent to users.
Enrollment Emails
This menu lists all enrolled users and the delivery status of the training item.
First Name | User’s first name |
Last Name | User’s surname |
User’s email address | |
Department | User’s department |
Date First Sent | Date and time the training was first sent to the user |
Date Last Sent | Date and time the training was last sent to the user |
Last Sending Status | Delivery status of the training email |
SMTP | SMTP server used to send the training email |
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
Actions > Details | View training delivery statistics such as details of Boucned, Blocked, Delivered, and Not Delivered |
Reminder Emails
This menu lists all enrolled users as well as the reminder delivery status of the training item.
First Name | User’s first name |
Last Name | User’s surname |
User’s email address | |
Department | User’s department |
Date First Sent | Date and time the training reminder emails was first sent to the user |
Date Last Sent | Date and time the training reminder email was last sent to the user |
Last Sending Status | Delivery status of the training reminder email |
SMTP | SMTP server used to send the training reminder email |
Actions > Resend | This option allows the admin to resend the same training content to a user(s) |
Actions > Details | View training reminder delivery statistics such as details of Boucned, Blocked, Delivered, and Not Delivered |
Video Tutorial
This tutorial explains how to use the training reports page to help you utilize the opportunity to review user activity in response to a training exercise.
FAQ
Q: Can I download the training report in Excel, PDF, or CSV formats?
A: Yes. You can easily download the training report in an Excel (XLSX only), PDF, or CSV format.
Q: Can I search for a specific user using the training report fields?
A: Yes. You can utilize the training report search feature to search for a particular user.
Q: Can I send the same training to the user(s) without launching the training again?
A: Yes, go to the Enrollments page and view your report, and then in each menu inside of the report, there will be a Resend button to resend the training to the user(s).
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