> For the complete documentation index, see [llms.txt](https://doc.keepnetlabs.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.keepnetlabs.com/next-generation-product/platform/company/company-settings/privacy/account-privacy.md). # Account Privacy This section explains the benefits of the Account Privacy feature and how to use it. Account Privacy is a feature that allows you to control the access of Keepnet Labs' support team or your account manager to your account on the platform. This feature is designed to provide you with flexibility and control over your account's privacy. ## Benefits of Account Privacy The Account Privacy feature is designed to enhance your control over your account's privacy. It allows you to decide if and when the support team can access your account for troubleshooting or support purposes. This feature is beneficial as it eliminates the need for scheduling meetings or Zoom calls, which can be time-consuming and difficult to manage. By allowing direct access, the support team can assist you faster and more efficiently. ## How to Configure Account Privacy 1. Navigate to **Company > Company Settings > Privacy > Account Privacy** from the main menu. 2. Here, you will see multiple options for configuring the access of the support team to your account. You can choose from the following options: * **Deny Access**: The support team can't access your account for troubleshooting or support purposes. * **Allow access for 2 hours**: The support team can access your account for troubleshooting or support purposes for 2 hours only. * **Allow access for 8 hours**: The support team can access your account for troubleshooting or support purposes for 8 hours only. * **Allow access for 1 day**: The support team can access your account for troubleshooting or support purposes for 1 day only. * **Allow access for 7 days**: The support team can access your account for troubleshooting or support purposes for 7 days only. * **Allow access continuously**: The support team can access your account for troubleshooting or support purposes continuously. 3. Select the option that suits your needs and click the **CONFIRM** button to apply the changes. ## FAQ ### **Q: If I select "Allow access for 2 hours", when does the 2-hour period start?** A: The 2-hour period starts immediately after you save the changes. ### **Q: What happens when the access period I've selected ends?** A: Once the access period ends, the support team will no longer have access to your account unless you change the settings again. ### **Q: Can I change my settings while the support team is accessing my account?** A: Yes, you can change your settings at any time. If you change your settings to a more restrictive option while the support team is accessing your account, their access will be revoked immediately. ### **Q: What can the support team do while accessing my account?** A: The support team can troubleshoot issues and provide support. They will not make any changes to your account without your permission. ### **Q: Is my data safe when the support team accesses my account?** A: Yes, your data is safe. Keepnet Labs follows strict security protocols to ensure the confidentiality and integrity of your data. The support team only accesses your account for the purpose of providing support and troubleshooting issues. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://doc.keepnetlabs.com/next-generation-product/platform/company/company-settings/privacy/account-privacy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.