Target Users
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The Target Users are those who receive e-mails that will be sent through the platform. This document explains how to add target users to the platform so that it can send training, phishing, campaigns, and other emails to them.
You can manage all target users from the Company > Target Users menu. You may create, remove, modify, and add target users to a group on this page.
You can easily add target users to the system by importing a list on an Excel file. To use this option, please follow the steps below:
Go to the Company > Target Users menu.
Click the "New" button.
Click the "Import from a file" option.
To view a sample sheet, please click "DOWNLOAD EXAMPLE SHEET" on the target users page.
After downloading a sample sheet, it's time to fill in the required fields. Please open the sheet file and fill in the following fields.
First Name: It's required.
Last Name: It's required.
Email Address: It's required.
Phone Number: It's optional.
Department: It's optional.
Time Zone: It's optional. Please see the following information if you prefer to use the time zone for your target users in your sheet file.
Priority: It's optional.
After your file is ready, please follow the steps below:
Go to the Company > Target Users menu.
Click the "New" button.
Click the "Import from a file" option.
Click Upload File, choose the file on your computer, and click NEXT.
The Map Fields tab will require you to match the titles to the fields on the platform.
When you complete matching the fields, click NEXT.
Then either pick the users you wish to add and click IMPORT SELECTED, or click IMPORT ALL to add all the users to the platform.
From the left menu, select Company > Target Users. Then, click New and click "Add users manually" on the new page. Fill out the required boxes in the "Add New User" window to add a new target user to the system.
First name
Specify the first name information of the target user.
Last name
Specify the last name information of the target user.
Specify the email information of the target user.
Phone Number
You may add target user's phone number.
Department
Specify the department information of the target user.
Time Zone
Select a time zone and send campaigns to the target user in their own time zone.
Target Groups
Add the new user to the target group(s).
Proritiy
Specify the priority information of the target user. If the priority is high, the user will get the email first.
Active
Disable the target user on the platform. Disabled users won't receive training or simulation emails.
SCIM (System for Cross-domain Identity Management) is a standard that automates the sharing of user identity information (e.g., first name, last name, email, phone number) across multiple identity platforms. Keepnet's platform supports SCIM integration to automate and synchronize target user data from identity providers to the platform.
To use this option, please follow the steps below:
Go to the Company > Target Users menu.
Click the "New" button.
Click the "SCIM Sync" option.
The Google Workspace User Sync feature allows you to automatically import and synchronize user information (e.g., first name, last name, email, phone number) from Google Workspace into Keepnet's platform. This ensures that your user data is always up to date without the need for manual updates.
To use this option, please follow the steps below:
Go to the Company > Target Users menu.
Click the "New" button.
Select the "Google Sync" option.
LDAP is a standard protocol that allows platforms to access an Active Directory to retrieve user information, such as name, surname, email, department, phone number, and other details, enabling automatic synchronization with the platform. The benefits of LDAP include automating user management, saving time, reducing stress, and minimizing manual user management tasks.
To use this option, please follow the steps below:
Go to the Company > Target Users menu.
Click the "New" button.
Click the "Import from LDAP" option.
Using the platform's APIs, target users may be effortlessly migrated. The API endpoints that are required are detailed below.
You need to create Rest API keys on the platform from here in order to use this API import option.
POST /api/target-users
Click the Authorize button on the top right side of the page.
Complete the authorization step with the Client ID and Client Secret key that you created on the platform.
Make sure that the api1 option is checked (✓) on the Scopes section.
Then use this endpoint to add a new target user to the platform.
POST /api/target-users/search
Click the Authorize button on the top right side of the page.
Complete the authorization step with the Client ID and Client Secret key that you created on the platform.
Make sure that the api1 option is checked (✓) on the Scopes section.
Then use this endpoint to search for a target user on the platform.
PUT /api/target-users/{resourceId}
Click the Authorize button on the top right side of the page.
Complete the authorization step with the Client ID and Client Secret key that you created on the platform.
Make sure that the api1 option is checked (✓) on the Scopes section.
Then use this endpoint to edit a target user on the platform.
DELETE /api/target-users/{resourceId}
Click the Authorize button on the top right side of the page.
Complete the authorization step with the Client ID and Client Secret key that you created on the platform.
Make sure that the api1 option is checked (✓) on the Scopes section.
Then use this endpoint to delete a target user on the platform.
You may create new groups by clicking the New button on the Company > Target Users > Group menu.
To add target users to a group, click ⁞ icon under the Action column and click Add users to the group. Select the users you want to add to a group and click “Add Selected Users” to complete the process.
To delete target users on the platform, go to the Company > Target Users > People menu and select the user(s) that you want to remove. Click ⁞ icon under the Action column and click “Delete” to complete the process.
To delete target user groups on the platform, go to the Company > Target Users > Group menu and select the group(s) that you want to remove. Click ⁞ icon under the Action column and click “Delete” to complete the process.
Repeat Offenders is an automated target group that includes users who have been phished two or more times in the last 3 months across all phishing simulation campaigns such as from Vishing Simulator, Quishing Simulator, Phishing Simulator, Callback Simulator and Smishing Simulator. You can view the risky users and send them training more frequently.
There are two ways to see the repeat offender users.
Go to Company > Target Users > Groups. There, you will find the Repeat Offenders target group, which contains users who have been phished multiple times.
Go to Company > Target Users. There, you will see a banner labeled Repeat Offenders. Click the SEE REPEAT OFFENDERS button to view users who have been phished multiple times.
New Hires is an automated target group designed to include new employees in your organization for a period of 30 days. This group ensures that new hires receive focused training and simulations, helping them quickly adapt to your organization's security culture.
The training and simulations for this group are selected and assigned by system admins. This ensures that the content is tailored to improve their awareness and preparedness against potential security threats. After the 30-day period, the new hires are automatically removed from the group.
To view the New Hires group:
Go to Company > Target Users > Groups
Here, you will find the New Hires group listed.
By using the New Hires group, you can ensure that your newest team members are equipped with the knowledge and skills necessary to maintain a strong security posture from day one.
The Non-Simulated Users group is an automated target group designed to include users who have not yet participated in any phishing simulations. Users are automatically added to this group and remain in it until they engage in their first simulation. This allows organizations to focus on users who have not been exposed to phishing scenarios, helping them build security awareness from the ground up.
Simulations for this group can be specifically tailored to introduce users to phishing risks and improve their ability to recognize potential threats. Once a user completes a simulation, they are automatically removed from the group.
To view the Non-Simulated Users group:
Go to Company > Target Users > Groups
Here, you will find the Non-Simulated Users group listed.
By utilizing the Non-Simulated Users group, you can ensure that employees who have not yet participated in phishing simulations receive the necessary exposure to enhance their awareness and resilience against social engineering attacks.
The Untrained Users group is an automated target group that includes users who have not enrolled in any training courses. Users are automatically assigned to this group until they complete at least one training session. This allows organizations to prioritize security awareness training for employees who have yet to engage with learning modules.
Training content for this group can be tailored to provide essential cybersecurity knowledge, ensuring that users gain the skills needed to protect against evolving threats. Once a user enrolls in a training course, they are automatically removed from the group.
To view the Untrained Users group:
Go to Company > Target Users > Groups
Here, you will find the Untrained Users group listed.
By using the Untrained Users group, you can ensure that employees who have not yet undergone cybersecurity training receive structured learning, equipping them with the necessary knowledge to maintain a strong security posture.
The Target Users are those who receive e-mails that will be sent through the platform. This video tutorial explains how to add target users to the platform so that it can send training, phishing, campaigns, and other emails to them.
A: You can only add e-mail addresses with authorized domains. Contact your Account Manager or Support Team if you wish to add users with a different domain address.
A: No, when a target user is added, your remaining license is reduced appropriately, but your license is not increased when the target user is deleted.
A: The system will warn the admin when add a new user although the license count is exceeded. If the admin goes further and adds new users, each unique user will be charged. Please contact the support team for the additional license.
A: All data will stay remain but the admin will not be able to login into the platform. Please contact the support team to renew the license.
A: Yes, go to Company > Target Users > People and click the Settings button to open table settings. After that, click the EDIT FIELDS button to create or manage any custom fields.
Please click to learn how to set up or synchronize your employees' information via SCIM on the platform.
Please click to learn how to set up or synchronize your employees' information via Google Workspace on the platform.
Please click to learn how to set up and synchronize your employees' information via LDAP integration.
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The new User Activity Timeline button under the Company > Target Users > Actions column allows admins to view a target user's activity history across simulations, reporting and training. This helps track performance and engagement. For more details, visit documentation.