Callback Campaign Reports

This section describes the basic functionalities of callback campaign reports, which you can find from the Callback Simulator > Campaign Manager menu.

View Report Details

To view the details of a callback campaign report, navigate to the Callback Simulator > Campaign Manager menu. Then, select the Instance button for the campaign you want to review, and click on Action followed by View Report.

Summary

The Summary provides a brief synopsis of the callback scenario and options for further action.

Summary Widgets

This section provides the opportunity to display the results of the campaign in a useful pie chart presentation.

Campaign Info

Email Delivery

Callback Scenarios

Scenario Info

This section displays general information about the content of the callback scenario. If you selected multiple scenarios, you can switch between them to preview.

Email Template

This section displays details of the sender’s name, the difficulty level, and the callback scenario type sent to the target users.

You can preview the email template design of the callback scenario sent to the target users by clicking on the Preview button.

Callback Template

The difficulty, AI language or callback voice steps of the callback scenario sent to the target users are displayed here.

You can preview the callback template design of the callback scenario sent to the target users by clicking on the Preview button.

Top Menus

Opened

This section displays the information of the target users who opened the callback campaign email.

Called Back

This section provides details of the target users who called the phone number back listed on the callback simulation email.

Entered Digits

This section displays details of a target user who submitted data on the phone call.

No Response

This section displays the details of target users who did not take any action in response to the callback email.

Reporters

This section provides details of target users who reported callback emails using the phishing reporter add-in.

Additional information on the Phishing Reporter is available here.

Sending Report

This section provides a summary report of the delivery of the callback email to the target users.

Video Tutorial

This tutorial describes the basic functionalities of callback campaign reports.

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