Vishing Campaign Reports

This section provides the opportunity to review user activity in response to a vishing exercise, such as those who have answered the vishing call, who responded to the vishing dialog, and those who have not answered the vishing call.

Go to Vishing Simulator > Campaign Manager and click on the View Report button under the Actions column to access these features.

Vishing Campaign Report

Summary

This page provides a brief overview of the tools available to assess vishing engagement, the status of the vishing exercise, and other useful monitoring and evaluation options.

Widgets

Four widgets are available on the Summary page to facilitate a quick assessment of target user progress.

Answered	Number of users who answer the vishing call
Vished	Number of users who have been vished
No Response	Number of users who haven’t responded or answered the vishing call

Campaign Info

This section will provide the following details:

Target Group	Number of target groups who have been enrolled in this training exercise
Target Users	Number of users who have been enrolled in this training exercise
Language / Voice	Language the vishing AI narrates the text in

Campaign Delivery

This section will provide the following details:

Campaign Start - End Date	Date and time the campaign was launched
Caller Phone Number	The phone number users will see when they receive the call.
Calling Status	Number of users who have and have been called during the campaign

Vishing Template

This option gives you the opportunity to view the vishing template that users receive.

Users

This menu provides easy access to details of enrolled user activity, such as those who answered the vishing call.

First Name	User’s first name
Last Name	User’s surname
Phone Number	User’s phone number
Department	User’s department
Call Date	The date the vishing call took place
Status	Status of user’s interaction with the vishing call: In Queue: The call is in the queue to be sent to the user. Answered: The user answered the vishing call. Not Responded: The user hasn’t answered the vishing call. Vished: The user responded to the prompt on the vishing call. Calling Error: The user could not receive the vishing call. Canceled: Admin canceled the vishing campaign before the user received the call.

Answered

This menu provides specific details of the users who answered the vishing call.

First Name	User’s first name
Last Name	User’s surname
Phone Number	User’s phone number
Department	User’s department
Call Date	The date the vishing call took place
Call Duration	The length of the call with the user

Dialed Number

This menu provides details of users who followed the vishing prompt.

First Name	User’s first name
Last Name	User’s surname
Phone Number	User’s phone number
Department	User’s department
Call Date	The date the vishing call took place
Call Duration	The length of the call with the user

No Response

This menu provides details of users who have not yet responded to the training email.

First Name	User’s first name
Last Name	User’s surname
Phone Number	User’s phone number
Department	User’s department
Call Date	The date the vishing call took place
Call Duration	The length of the call with the user

Video Tutorial

This tutorial provides the opportunity to review user activity in response to a vishing exercise, such as those who have answered the vishing call, who responded to the vishing dialog, and those who have not answered the vishing call.