# Vishing Campaign Reports

This section provides the opportunity to review user activity in response to a vishing exercise, such as those who have answered the vishing call, who responded to the vishing dialog, and those who have not answered the vishing call.

Go to **Vishing Simulator > Campaign Manager** and click on the **View Report** button under the Actions column to access these features.

## Vishing Campaign Report

### Summary

This page provides a brief overview of the tools available to assess vishing engagement, the status of the vishing exercise, and other useful monitoring and evaluation options.

#### Widgets

Four widgets are available on the **Summary** page to facilitate a quick assessment of target user progress.

<table data-header-hidden><thead><tr><th width="150"></th><th></th><th data-hidden></th></tr></thead><tbody><tr><td>Answered</td><td>Number of users who answer the vishing call</td><td></td></tr><tr><td>Vished</td><td>Number of users who have been vished</td><td></td></tr><tr><td>No Response</td><td>Number of users who haven’t responded or answered the vishing call</td><td></td></tr></tbody></table>

#### Campaign Info

This section will provide the following details:

<table data-header-hidden><thead><tr><th width="147"></th><th></th><th data-hidden></th></tr></thead><tbody><tr><td>Target Group</td><td>Number of target groups who have been enrolled in this training exercise</td><td></td></tr><tr><td>Target Users</td><td>Number of users who have been enrolled in this training exercise</td><td></td></tr><tr><td>Language / Voice</td><td>Language the vishing AI narrates the text in</td><td></td></tr></tbody></table>

#### Campaign Delivery

This section will provide the following details:

<table data-header-hidden><thead><tr><th width="151"></th><th></th><th data-hidden></th></tr></thead><tbody><tr><td>Campaign Start - End Date</td><td>Date and time the campaign was launched</td><td></td></tr><tr><td>Caller Phone Number</td><td>The phone number users will see when they receive the call.</td><td></td></tr><tr><td>Calling Status</td><td>Number of users who have and have been called during the campaign</td><td></td></tr></tbody></table>

#### Vishing Template

This option gives you the opportunity to view the vishing template that users receive.

### Users

This menu provides easy access to details of enrolled user activity, such as those who answered the vishing call.

<table data-header-hidden><thead><tr><th width="147"></th><th></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td>First Name</td><td>User’s first name</td><td></td><td></td></tr><tr><td>Last Name</td><td>User’s surname</td><td></td><td></td></tr><tr><td>Phone Number</td><td>User’s phone number</td><td></td><td></td></tr><tr><td>Department</td><td>User’s department</td><td></td><td></td></tr><tr><td>Call Date</td><td>The date the vishing call took place</td><td></td><td></td></tr><tr><td>Status</td><td><p>Status of user’s interaction with the vishing call:<br></p><ul><li><strong>In Queue:</strong> The call is in the queue to be sent to the user.</li><li><strong>Answered:</strong> The user answered the vishing call.</li><li><strong>Not Responded:</strong> The user hasn’t answered the vishing call.</li><li><strong>Busy:</strong> The user was busy when the call was sent</li><li><strong>Vished:</strong> The user responded to the prompt on the vishing call.</li><li><strong>Calling Error:</strong> The user could not receive the vishing call.</li><li><strong>Canceled:</strong> Admin canceled the vishing campaign before the user received the call.</li></ul></td><td></td><td></td></tr></tbody></table>

### Answered

This menu provides specific details of the users who answered the vishing call.

<table data-header-hidden><thead><tr><th width="158"></th><th></th></tr></thead><tbody><tr><td>First Name</td><td>User’s first name</td></tr><tr><td>Last Name</td><td>User’s surname</td></tr><tr><td>Phone Number</td><td>User’s phone number</td></tr><tr><td>Department</td><td>User’s department</td></tr><tr><td>Call Date</td><td>The date the vishing call took place</td></tr><tr><td>Call Duration</td><td>The length of the call with the user</td></tr></tbody></table>

### Dialed Number

This menu provides details of users who followed the vishing prompt.

| First Name    | User’s first name                    |
| ------------- | ------------------------------------ |
| Last Name     | User’s surname                       |
| Phone Number  | User’s phone number                  |
| Department    | User’s department                    |
| Call Date     | The date the vishing call took place |
| Call Duration | The length of the call with the user |

### No Response

This menu provides details of users who have not yet responded to the training email.

<table data-header-hidden><thead><tr><th width="163"></th><th></th></tr></thead><tbody><tr><td>First Name</td><td>User’s first name</td></tr><tr><td>Last Name</td><td>User’s surname</td></tr><tr><td>Phone Number</td><td>User’s phone number</td></tr><tr><td>Department</td><td>User’s department</td></tr><tr><td>Call Date</td><td>The date the vishing call took place</td></tr><tr><td>Call Duration</td><td>The length of the call with the user</td></tr></tbody></table>

## Video Tutorial

This tutorial provides the opportunity to review user activity in response to a vishing exercise, such as those who have answered the vishing call, who responded to the vishing dialog, and those who have not answered the vishing call.

{% embed url="<https://youtu.be/KM5pFrJcJfU>" %}
