Introduction

The document covers all aspects of Keepnet’s Extended Human Risk Management Platform, which not only addresses traditional phishing methods but also provides robust defenses against more complex attacks such as Vishing (Voice Phishing), Smishing (SMS Phishing), MFA Phishing (Multi-Factor Authentication), Quishing (QR code phishing), and Callback Phishing (Telephone Oriented Attack Delivery).

Our documentation ensures you get maximum value from our products. It comprehensively covers its core functionalities and detailed features, providing clear, step-by-step instructions for effective utilization.

Target Audience

Our documentation is designed for anyone who works with Keepnet products—whether you’re actively using them, selling them, or exploring their capabilities. It supports roles such as HR, IT, Compliance, and SOC teams, helping them maximize value from the platform. Whether sending targeted training, analyzing and containing email threats, or managing human risk across the organization, the resources are tailored to guide each role in achieving their objectives effectively.

Purpose of the documentation

The primary purpose of our documentation is to empower customers to independently use our products without relying heavily on the Keepnet support team. We provide comprehensive resources, including articles, tutorials, and troubleshooting guides, to ensure customers have the knowledge and tools to maximize our platform's capabilities.

The scope of the documentation

The documentation covers an extensive scope, encompassing details about various products within the Keepnet ecosystem. It includes the Dashboard, Threat Intelligence, Awareness Educator, Phishing Simulator, Vishing Simulation, Callback Simulator, Email Threat Simulator, Smishing Simulator, Quishing Simulator, Threat Sharing, Phishing Reporter, and Incident Responder. Each product's functionalities, features, and usage guidelines are explained to help users understand and utilize them effectively.

The structure of the documentation

To ensure a seamless experience, our documentation is structured in alignment with the Keepnet product interface. Starting with the Dashboard, users can navigate through each section, such as Threat Intelligence, Awareness Educator, and beyond. This intuitive structure allows users to easily find relevant information and logically progress through the documentation.

How to get help with the documentation

Should you require assistance using our documentation, we recommend carefully reading the instructions and guidelines. The outlined steps and best practices will help you derive the most value from available resources. If you need further support, our support team is available to address any specific queries or concerns. Reach out to us, and we will be more than happy to assist you in making the most of our documentation and achieving your desired outcomes.

Thank you for choosing Keepnet as your cybersecurity partner. Together, we can create a safer digital environment for businesses worldwide.

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