Keepnet Add-in logs all problems and reports both of user’s computer (C:\Users\Public\KeepnetLabs\Log) and keepnet server.
In order to resolve the problem please check logs.
Older Logs: Add-in compresses and archives older logs in .zip format bigger than 8MB
Installer: Add-in keeps the logs that appeared during the installation.
Keepnet Outlook Add-in Log: The log file that keeps the logs created when add-in functions.