# Agentic AI **Agentic AI** is Keepnet’s **agent-based product** for running security awareness at scale. It’s **not a chatbot** or a chat-only tool. Instead, it coordinates multiple AI agents to drive a continuous improvement loop: **plan, create, deliver, measure, and improve** your security awareness program. **Agentic AI** generates and optimizes **microlearning content** and **phishing simulation scenarios** using behavioral science and your organization’s context. Outputs adapt to **roles and responsibilities**, **observed behavior signals** (such as reporting rates, simulation outcomes, and risk indicators), and **training performance**, so the right content reaches the right audience at the right time. **Agentic AI** is also **multilingual**, enabling global teams to work and generate outputs in the languages they use. ## Overview ### What you can achieve with Agentic AI Agentic AI helps security teams move from manual content production to a continuous improvement cycle (plan → create → deliver → measure → improve). You can use it to: * Reduce risk driven by human behavior by focusing on the behaviors that lead to incidents. * Generate training content and phishing simulations in minutes instead of starting from scratch. * Improve consistency across departments, regions, and languages. * Align outputs to internal standards by using uploaded PDFs as reference materials. ### Why IT teams typically adopt it For IT and Security teams, the value is practical: * Less manual work creating campaign content and training drafts * Faster response to evolving social engineering tactics (new scenarios and microlearning on demand) * Governance-focused AI adoption with enterprise-grade controls ## Licensing and Access ### License requirement (required) Your company must have an **Agentic AI license** to use this product. If you do not have a license, contact: [**sales@keepnetlabs.com**](mailto:sales@keepnetlabs.com) ### Who can see and use Agentic AI By default, Agentic AI is available to: * **Reseller** * **Company Admin** (when licensed) If your tenant uses **custom system roles**, your admin can allow or deny access based on your role permissions. ## Getting Started ### Open Agentic AI from the Dashboard 1. Go to **Dashboard**. 2. Click **Agentic AI** in the **top-right corner**. 3. The Agentic AI panel opens. {% hint style="info" %} If you don’t see Agentic AI, it’s typically due to missing license entitlement or role permissions. {% endhint %} ### Panel controls * **Menu (☰)**: access chats and Files * **Search (🔍)**: quick actions like New chat and theme selection (Light/Dark/System) * **Expand (▢)**: maximize the panel to full screen * **Close (✕)**: close the panel ### Create a new chat Use **New chat** to keep workstreams separate, for example: * “Microlearning drafts” * “Phishing scenarios for Finance” * “Behavior insights and actions” ## Core Capabilities ### Generate Microlearning Create short, practical microlearning content for your target audience. This supports behavior change by improving content over time based on outcomes and signals. **Example prompts** * “Create microlearning about QR phishing for frontline staff. Keep it short and practical.” * “Rewrite this as a 5-bullet checklist.” * “Make this suitable for executives, formal tone, under 120 words.” ### Analyze User Behavior Turn behavior signals into actionable insights. Agentic AI is designed to work with **anonymized behavior attributes** such as training outcomes, simulation outcomes, reporting behavior, role, region, language, and culture. **Example prompts** * “Summarize the riskiest behaviors and recommend the top 3 actions for next month.” * “Which department needs the most attention and why? Provide 3 actions.” * “Draft a short message for managers to reinforce reporting suspicious emails.” ### Design Phishing Scenario Generate phishing simulation scenarios based on your goals and constraints, supported by safety layers designed to reduce unsafe or inaccurate output. **Example prompts** * “Create a phishing scenario targeting finance users using invoice urgency. Include learning goals and safe wording.” * “Generate 3 variants with increasing difficulty.” * “Create a scenario aligned to our internal phishing policy (use uploaded PDFs as references).” ## Upload Company Documents (PDFs) ### Why upload documents? The **Files** area lets you upload company PDFs, so Agentic AI can better align outputs with your: * internal policies and standards, * approved tone and terminology, * security awareness requirements. Common PDFs to upload: * phishing simulation policy * security awareness policy * acceptable use policy * internal writing or style guidelines ### Upload rules * PDF only * Maximum file size: 500 MB ### Delete uploaded documents You can delete uploaded PDFs from the **Files** page using the **Delete** action. ## Security, Privacy, and Governance Agentic AI is designed for enterprise use with governance-focused controls. For detailed answers, please review: * **AI Governance & Data Security (PDF)** – governance, retention/deletion, audit, and lifecycle policies * **Security Architecture (PDF)** – end-to-end security architecture and control layers * **AI + Data Security FAQ (PDF)** – common security and privacy questions {% file src="" %} {% file src="" %} {% file src="" %} If you have additional questions, contact [**support@keepnetlabs.com**](mailto:support@keepnetlabs.com). ## FAQ ### Q: Do we need a license? A: Yes. Your company must have an **Agentic AI license**. If you don’t have one, contact [**sales@keepnetlabs.com**](mailto:sales@keepnetlabs.com). ### Q: Who can use Agentic AI? A: By default, **Reseller** or **Company Admin** users can access it (when licensed). If you use custom roles, your admin can allow or deny access through role permissions. ### Q: Does Agentic AI process personal data (PII)? A: No. PII stays within your tenant boundary and is stripped before AI processing. ### Q: Where is our data stored? A: Customer data remains in your selected Azure region. ### Q: Does OpenAI store our data or train on it? A: No. Azure OpenAI is configured for no retention and no training. ### Q: How do you reduce unsafe or inaccurate output? A: Outputs go through layered controls (RAG + filtering + validation layers + optional human approval). ### Q: Can we upload our company documents? A: Yes. You can upload PDFs (max 500 MB) to help align outputs to your internal standards. You can delete uploaded files from the Files area. ### Q: What should we upload first? A: Start with PDFs that define how you want content produced: * phishing simulation policy * security awareness policy * acceptable use policy * internal style or brand guidelines