Agentic AI

Agentic AI is Keepnet’s agent-based product for running security awareness at scale. It’s not a chatbot or a chat-only tool. Instead, it coordinates multiple AI agents to drive a continuous improvement loop: plan, create, deliver, measure, and improve your security awareness program.

Agentic AI generates and optimizes microlearning content and phishing simulation scenarios using behavioral science and your organization’s context. Outputs adapt to roles and responsibilities, observed behavior signals (such as reporting rates, simulation outcomes, and risk indicators), and training performance, so the right content reaches the right audience at the right time.

Agentic AI is also multilingual, enabling global teams to work and generate outputs in the languages they use.

Overview

What you can achieve with Agentic AI

Agentic AI helps security teams move from manual content production to a continuous improvement cycle (plan → create → deliver → measure → improve).

You can use it to:

• Reduce risk driven by human behavior by focusing on the behaviors that lead to incidents.

• Generate training content and phishing simulations in minutes instead of starting from scratch.

• Improve consistency across departments, regions, and languages.

• Align outputs to internal standards by using uploaded PDFs as reference materials.

Why IT teams typically adopt it

For IT and Security teams, the value is practical:

• Less manual work creating campaign content and training drafts

• Faster response to evolving social engineering tactics (new scenarios and microlearning on demand)

• Governance-focused AI adoption with enterprise-grade controls

Licensing and Access

License requirement (required)

Your company must have an Agentic AI license to use this product. If you do not have a license, contact: [email protected]

Who can see and use Agentic AI

By default, Agentic AI is available to:

• Reseller

• Company Admin (when licensed)

If your tenant uses custom system roles, your admin can allow or deny access based on your role permissions.

Getting Started

Open Agentic AI from the Dashboard

1. Go to Dashboard.

2. Click Agentic AI in the top-right corner.

3. The Agentic AI panel opens.

If you don’t see Agentic AI, it’s typically due to missing license entitlement or role permissions.

Panel controls

• Menu (☰): access chats and Files

• Search (🔍): quick actions like New chat and theme selection (Light/Dark/System)

• Expand (▢): maximize the panel to full screen

• Close (✕): close the panel

Create a new chat

Use New chat to keep workstreams separate, for example:

• “Microlearning drafts”

• “Phishing scenarios for Finance”

• “Behavior insights and actions”

Core Capabilities

Generate Microlearning

Create short, practical microlearning content for your target audience. This supports behavior change by improving content over time based on outcomes and signals.

Example prompts

• “Create microlearning about QR phishing for frontline staff. Keep it short and practical.”

• “Rewrite this as a 5-bullet checklist.”

• “Make this suitable for executives, formal tone, under 120 words.”

Analyze User Behavior

Turn behavior signals into actionable insights. Agentic AI is designed to work with anonymized behavior attributes such as training outcomes, simulation outcomes, reporting behavior, role, region, language, and culture.

Example prompts

• “Summarize the riskiest behaviors and recommend the top 3 actions for next month.”

• “Which department needs the most attention and why? Provide 3 actions.”

• “Draft a short message for managers to reinforce reporting suspicious emails.”

Design Phishing Scenario

Generate phishing simulation scenarios based on your goals and constraints, supported by safety layers designed to reduce unsafe or inaccurate output.

Example prompts

• “Create a phishing scenario targeting finance users using invoice urgency. Include learning goals and safe wording.”

• “Generate 3 variants with increasing difficulty.”

• “Create a scenario aligned to our internal phishing policy (use uploaded PDFs as references).”

Upload Company Documents (PDFs)

Why upload documents?

The Files area lets you upload company PDFs, so Agentic AI can better align outputs with your:

• internal policies and standards,

• approved tone and terminology,

• security awareness requirements.

Common PDFs to upload:

• phishing simulation policy

• security awareness policy

• acceptable use policy

• internal writing or style guidelines

Upload rules

• PDF only

• Maximum file size: 500 MB

Delete uploaded documents

You can delete uploaded PDFs from the Files page using the Delete action.

Security, Privacy, and Governance

Agentic AI is designed for enterprise use with governance-focused controls. For detailed answers, please review:

• AI Governance & Data Security (PDF) – governance, retention/deletion, audit, and lifecycle policies

• Security Architecture (PDF) – end-to-end security architecture and control layers

• AI + Data Security FAQ (PDF) – common security and privacy questions

330KB

SECURITY ARCHITECTURE.pdf

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366KB

AI + DATA SECURITY FAQ.pdf

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439KB

AI GOVERNANCE & DATA SECURITY.pdf

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If you have additional questions, contact [email protected].

FAQ

Q: Do we need a license?

A: Yes. Your company must have an Agentic AI license. If you don’t have one, contact [email protected].

Q: Who can use Agentic AI?

A: By default, Reseller or Company Admin users can access it (when licensed). If you use custom roles, your admin can allow or deny access through role permissions.

Q: Does Agentic AI process personal data (PII)?

A: No. PII stays within your tenant boundary and is stripped before AI processing.

Q: Where is our data stored?

A: Customer data remains in your selected Azure region.

Q: Does OpenAI store our data or train on it?

A: No. Azure OpenAI is configured for no retention and no training.

Q: How do you reduce unsafe or inaccurate output?

A: Outputs go through layered controls (RAG + filtering + validation layers + optional human approval).

Q: Can we upload our company documents?

A: Yes. You can upload PDFs (max 500 MB) to help align outputs to your internal standards. You can delete uploaded files from the Files area.

Q: What should we upload first?

A: Start with PDFs that define how you want content produced:

• phishing simulation policy

• security awareness policy

• acceptable use policy

• internal style or brand guidelines