Agentic AI
Agentic AI is Keepnet's agent-based security awareness product. It coordinates AI agents to generate microlearning, design simulations, analyze behavior, and build reports — grounded in your content
Agentic AI is Keepnet's agent-based product for running security awareness at scale. It is not a chatbot or a chat-only tool. Instead, it coordinates multiple AI agents to drive a continuous improvement loop: plan, create, deliver, measure, and improve your security awareness program.
Agentic AI generates and optimizes microlearning content and phishing simulation scenarios using behavioral science and your organization's context. Outputs adapt to roles and responsibilities, observed behavior signals (such as reporting rates, simulation outcomes, and risk indicators), and training performance, so the right content reaches the right audience at the right time.
Agentic AI is also multilingual, enabling global teams to work and generate outputs in the languages they use.
Overview
What you can achieve with Agentic AI
Agentic AI helps security teams move from manual content production to a continuous improvement cycle (plan → create → deliver → measure → improve).
You can use it to:
Reduce risk driven by human behavior by focusing on the behaviors that lead to incidents.
Generate training content and phishing simulations in minutes instead of starting from scratch.
Build reports and dashboards from your platform data in seconds.
Improve consistency across departments, regions, and languages.
Align outputs to internal standards by using your uploaded documents as reference material.
Why teams adopt it
For IT and Security teams, the value is practical:
Less manual work creating campaign content, training drafts, and reports.
Faster response to evolving social engineering tactics — new scenarios and microlearning on demand.
Governance-focused AI adoption with enterprise-grade controls.
Licensing and access
License requirement
Your company must have an Agentic AI license to use this product. If you do not have a license, contact sales@keepnetlabs.com.
Who can use Agentic AI
By default, Agentic AI is available to Reseller and Company Admin users (when licensed). If your tenant uses custom system roles, your admin can allow or deny access based on role permissions.
Getting started
Open Agentic AI
Go to the Dashboard.
Click Use Agentic AI in the top-right corner.
The Agentic AI panel opens.
If you don't see Agentic AI, it is typically due to a missing license entitlement or role permissions.
Navigate the panel
Open the menu (☰) to move between your work:
Your chats — your conversation history, grouped by date, with New chat to start a fresh workstream.
Files — documents that ground what Agentic AI generates.
Knowledge base — search what your agents retrieve from those documents.
Memory — what the assistant remembers about you and your organization.
Usage & cost and API keys — consumption reporting and your own provider keys.
You can also expand the panel to full screen, switch the theme (System, Light, Dark), and search your chats.
Start a new chat
Use New chat to keep workstreams separate — for example "Microlearning drafts", "Phishing scenarios for Finance", or "Behavior insights and actions". In the message box, type @ to mention specific items and / to use skills, and use the attach options to add files to the conversation.
The AI agents
Agentic AI works through two agents you can switch between at the top of the panel: the Main Assistant and the Reporting Agent.
Main Assistant
The Main Assistant is your day-to-day agent for creating content and getting insight. It offers three core capabilities.
Generate Microlearning — create short, practical microlearning for a target audience, improving over time based on outcomes and signals.
"Create microlearning about QR phishing for frontline staff. Keep it short and practical."
"Rewrite this as a 5-bullet checklist."
"Make this suitable for executives, formal tone, under 120 words."
Analyze User Behavior — turn behavior signals into actionable insight. Agentic AI works with anonymized behavior attributes such as training outcomes, simulation outcomes, reporting behavior, role, region, language, and culture.
"Summarize the riskiest behaviors and recommend the top 3 actions for next month."
"Which department needs the most attention and why? Provide 3 actions."
"Draft a short message for managers to reinforce reporting suspicious emails."
Design Phishing Scenario — generate phishing simulation scenarios from your goals and constraints, supported by safety layers that reduce unsafe or inaccurate output.
"Create a phishing scenario targeting finance users using invoice urgency. Include learning goals and safe wording."
"Generate 3 variants with increasing difficulty."
"Create a scenario aligned to our internal phishing policy, using uploaded documents as references."
Reporting Agent
The Reporting Agent turns your platform data into charts and reports from a natural-language request. Choose a visualization type — including funnel, line, bullet, doughnut, Sankey, KPI dashboard, sunburst, and bar — and describe what you want to see. Quick starts include Executive Briefing, Enrollment Status, and CISO Report.
Example requests:
"Show the phishing campaign funnel from delivered to opened to clicked to submitted as a funnel chart."
"Show the phishing report rate trend over time as a line chart."
"Show company-wide training completion status as a bullet chart."
"Show key security metrics (active users, training completion, report rate, click rate) as a KPI dashboard."
Ground Agentic AI in your content
Agentic AI produces better, more on-brand output when it is grounded in your own documents and context.
Files
The Files area holds the documents that guide Agentic AI decisions — policies, procedures, and guidelines used when generating training, simulations, and reports.
Use in generation controls whether a document is used as a source when Agentic AI generates content. Turn it on to include a document across the whole platform.
Source shows where a document came from. Files attached in a chat are labelled From chat — they start with Use in generation off and are read-only inside that conversation until you enable them. Documents added to your library are labelled Library.
Upload supports PDF, XLSX, XLS, DOCX, and TXT files, up to 50 MB each. Use Click to upload or drag and drop.
Delete a document from the Actions column.
Common documents to add: phishing simulation policy, security awareness policy, acceptable use policy, and internal writing or style guidelines.
Files you upload are stored on the Keepnet platform, scoped to your company so no other company can access them. During generation, text is extracted and used as reference context only — held transiently, not stored elsewhere. Files remain until you delete them, and deletion removes them completely.
Knowledge base
The Knowledge base lets you ask a question and see exactly what your agents retrieve from your documents. Search runs over the documents that have Use in generation enabled in Files, and the results are the passages an agent grounds its answer in, shown with their source document. Use it to verify what context the agents are drawing on before you rely on an output.
Memory
Memory is what the assistant remembers across conversations.
About you — short personal facts you add (up to 280 characters each) so the assistant tailors its responses.
Organization — shared context for everyone in your organization, including Sector, Brand tone, Priority risks, and Notes. Any team member can update it, and it shapes the tone and focus of generated content.
You can review what is saved at any time, or use Forget everything to erase it.
Governance and controls
Execution mode and safeguards
How and when Agentic AI is allowed to act is controlled by an execution mode (Approval-Gated or Autonomous) and mandatory safeguards, configured by an admin. See Agentic AI Settings for how to enable Agentic AI and set these controls.
Bring Your Own Key
By default, AI traffic runs on the platform key. With Bring Your Own Key, you can run your AI traffic on your own provider key, billed directly to your own account. Keys are stored in a secure secrets store and are never shown again after saving; when no key is set, traffic runs on the platform key as usual.
To add a key, open API keys, select your provider, paste the API key, use Test to validate it, then Save key. You can configure one key per provider, and saving a provider you already configured replaces its key.
Usage and cost
The Usage & cost view shows token consumption and estimated cost for your company, broken down by user, model, provider, and product. You can filter by date range and export to CSV. It also separates spend made on the platform key from spend made on your own key, so you can track exactly where AI cost is coming from.
Security, privacy, and governance
Agentic AI is designed for enterprise use with governance-focused controls. For detailed answers, review:
AI Governance & Data Security (PDF) — governance, retention and deletion, audit, and lifecycle policies.
Security Architecture (PDF) — end-to-end security architecture and control layers.
AI + Data Security FAQ (PDF) — common security and privacy questions.
If you have additional questions, contact support@keepnetlabs.com.
FAQs
Q: Do we need a license?
A: Yes. Your company must have an Agentic AI license. If you don't have one, contact sales@keepnetlabs.com.
Q: Who can use Agentic AI?
A: By default, Reseller or Company Admin users can access it when licensed. If you use custom roles, your admin can allow or deny access through role permissions.
Q: Does Agentic AI process personal data (PII)?
A: No. PII stays within your tenant boundary and is stripped before AI processing.
Q: Does the AI provider store our data or train on it?
A: No. The AI service is configured for no retention and no training.
Q: How do you reduce unsafe or inaccurate output?
A: Outputs go through layered controls — retrieval-grounded generation, filtering, and validation layers. Admins can also require human review by setting Approval-Gated Execution and mandatory safeguards in Agentic AI Settings.
Q: Which files can we upload, and how large can they be?
A: You can upload PDF, XLSX, XLS, DOCX, and TXT files, up to 50 MB each. Enable Use in generation on a document to let Agentic AI use it as a source across the platform, and delete files from the Files area at any time.
Q: What should we add first?
A: Start with documents that define how you want content produced: phishing simulation policy, security awareness policy, acceptable use policy, and internal style or brand guidelines.
Q: Can we use our own AI provider key?
A: Yes. Use Bring Your Own Key to run AI traffic on your own provider key, billed to your own account. When no key is set, traffic runs on the platform key.
Q: Where are the policies and files we upload stored?
A: Uploaded files are stored on the Keepnet platform, on the cloud infrastructure Keepnet operates. Each file is stored in a location scoped to your company, and every list, read, and delete operation is filtered by your company — so one company can never see or access another company's files. When Agentic AI generates training, simulations, or reports, it extracts the text from your files on Keepnet's servers and provides it to the AI model as reference context for that generation only; the extracted text is held transiently during generation and is not permanently stored elsewhere. Files remain stored until you delete them — there is no automatic expiry — and deleting a file removes it from both storage and the database.
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