> For the complete documentation index, see [llms.txt](https://doc.keepnetlabs.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.keepnetlabs.com/next-generation-product/customer-success/multi-language-features/hyper-personalisation.md).

# Hyper-Personalisation

The Hyper-Personalisation feature allows you to send phishing simulation scenarios in each recipient’s preferred language. If a preferred language is not set, the system will default to the company's preferred language.

### **Step 1: Setting Up Preferred Languages for Users**

Before launching a campaign with this feature, you must assign preferred languages to users:

1. Navigate to Company > Target Users.
   1. **Manual Upload**: Assign a preferred language to each user via CSV or manually add for each employee
   2. **Sync with Entra ID / AD:** Populate the Preferred Language property in Entra ID and Keepnet will pull this through automatically

### **Step 2: Enabling Preferred Language in a Campaign**

To launch a campaign using this feature:

1. Navigate to **Phishing Simulator > Campaign Manager**.
2. Click the **+ NEW** button to create a new campaign.
3. In the **Hyper-Personalization** section, select:
   * **"Send in the target users’ preferred language"**\
     → The system will send scenarios in each recipient’s preferred language. If no preferred language is set, the company's default language will be used.
4. Click **Next** to proceed through **scenario** **selection**, **target** **groups**, and **delivery settings**.
5. Click **Launch** to start the campaign.

### **Video Tutorial**

{% embed url="<https://www.loom.com/share/cf8a34e7b79f4122bcfa58c56bf369e8?sid=3959ddda-44fe-4116-9cb6-bf7a247aa1a1>" %}

### **How Scenarios Are Assigned Based on Language**

* If a scenario template is available in the user's preferred language, they will receive that version.
* If a scenario template is not available in the user’s preferred language, the system will send the scenario in the **company’s default language**.
* If no scenario template matches either the user's preferred language or the company’s default language, the system will prompt you to select appropriate language versions before launch.

This ensures that users receive scenarios in the most relevant language for them, improving the effectiveness of phishing simulations.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://doc.keepnetlabs.com/next-generation-product/customer-success/multi-language-features/hyper-personalisation.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.