Phishing Reporter Customization
This document provides a detailed description of the Phishing Reporter module. You can understand the basic functions of the Phishing Reporter page and use the suspicious email reporter add-in by following this document.
You can access the Phishing Reporter and the menu of related options from the left sidebar of the platform dashboard.

What is the Phishing Reporter?

Phishing Reporter is an add-in that allows users to easily report a suspicious email to cyber security teams. Quick, comprehensive analysis and response can be provided when used in conjunction with the Incident Responder module. Further details about the capabilities and requirements are available in this document.
This add-on is compatible with Outlook, Outlook Web Access, Outlook Desktop, Outlook Mobile, Office 365, and Google Workspace environments.
You can download and customize the reporter add-in from the platform interface, as well as see which users currently have the add-in installed.
When the add-in is distributed over Office 365 or Google Workspace, it is automatically installed and active for all users. Add-in user information is only available for those using Outlook Desktop (with the MSI extension)

How to Configure the Phishing Reporter?

Go to the Phishing Reporter page from the left sidebar menu of the dashboard and select Users > Settings.
Customization is available to four features:
  1. 1.
    Add-in Settings
  2. 2.
    Email Settings
  3. 3.
    Other Settings
  4. 4.
    Diagnostic Tool

Add-in Settings

You can customize any of the following fields of the add-in.
Add-in Name
Name of the add-in
Brand Name
Company name used for the add-in
Add-in Logo
For best results, the logo used should be 128px (w) :128px (h).
The maximum disk image size is 2 MB; .gif, .png, .jpg, and .svg formats are acceptable.
Dialog Box Heading
Header information used in pop-up messages
Confirm Button Label
Yes button text used in confirmation messages
No Button Label
No button text used in confirmation messages
Cancel Button Label
Cancel button text used in confirmation messages
Okay Button Label
Okay button text used in confirmation messages
Instant Report Message
Text that will appear after a user reports a suspicious email
Connection Error Message
Text that will appear if the server cannot be accessed when a report is attempted
Sending Error Message
Text that will appear if the reported email is not delivered to the platform
No Email Selected Message
Text that will appear if the user tries to report an email without selecting an email
Bad Format Email Message
Text that will appear if the user tries to report an email that is not eligible for reporting
Show Confirmation Message When Reporting Email
You must check this box if you wish to include a confirmation message window for a reported email. The text of the message can be edited here.
Show Confirmation Message When Deleting Email
This option opens a dialog box that allows you to remove the associated email after a report. The text of the message can be edited here..
Warning Label
You have the option to add a message as a tag to the reported email to warn the reported user.
Click the Next button to go to the next page and save your changes in the first time customization. When the first customization is done, you can use the Save Changes button to save your changes or use Save and Download button to save your settings and download the add-in immediately.

Email Settings

You can configure the add-in to send a reported email to the SOC or IT team as an attachment in .msg format using the Send Information Email for Reported Incidents option. You can customize the following settings:
Recipient Email Address
Email address that will receive the reported e-mail
CC
Optional additional recipient
BCC
Optional additional blind copy recipient
Email Subject
Subject line for the email used when reporting a suspicious email
Email Message
Message template for the email used when reporting a suspicious email
Click the Next button to go to the next page and save your changes in the first time customization. When the first customization is done, you can use the Save Changes button to save your changes or use Save and Download button to save your settings and download the add-in immediately.

Other Settings

You can also customize additional settings.
Proxy Settings
If users are accessing the internet through a proxy, you can enable the plugin to detect the proxy configuration of the computer where it will be installed.
Site URL
API address that will be used when reporting an email via the add-in.
Please contact the support team if a change is needed.
API Key
The API key is to be used in the add-in to communicate with the platform.
Please contact the support team if a change is needed.
Company ID
The Company ID is to be used in the add-in to communicate with the platform.
Please contact the support team if a change is needed.
Enterprise Vault
The suspicious email can be searched in the user's backup emails during the investigation.
Click the Next button to go to the next page and save your changes in the first time customization. When the first customization is done, you can use the Save Changes button to save your changes or use Save and Download button to save your settings and download the add-in immediately.

Diagnostic Tool

The Diagnostic Tool provides information about the status of the add-in by sending the statistics of the add-in to the platform regularly. The advanced level of awareness presented makes distribution and regulation of the add-in easier for system admins. For example, if the add-in has been disabled by a user or for any reason, the tool can be used to ensure automatic activation or report the situation to the platform for system admins to be aware of this case.
The Diagnostic Tool is designed only for use on Outlook Desktop add-in with the MSI extension. When the add-in is distributed over Office 365 or Google Workspace, it is automatically installed and active for all users.
Check and Enable All Disabled Add-ins Automatically
The reporter add-in can be enabled automatically if it is not enabled for a reason.
Proxy Settings
If users are accessing the internet through a proxy, you can enable the plugin to detect or use the defined proxy configuration of the computer where it will be installed.
After completing the configuration steps and customizations, you can click the Save and Download button to download the add-in for your environment.

How to View Which Users Have the Phishing Reporter add-in Installed?

The Phishing Reporter menu offers the option to view a list of users who have the add-in installed and its activation status.
When the add-in is distributed over Office 365 or Google Workspace, it is automatically installed and active for all users. add-in user information is only available for those using Outlook Desktop (with the MSI extension)
First name
First name of the target user. This field may be left blank if there is no target user information for the related user on the platform.
Last name
Last name of the target user. This field may be left blank if there is no information provided by the diagnostic tool.
E-mail
Email address of the add-in user. This field may be left blank if there is no target user information for the related user on the platform.
Add-in Status
Status of the add-in. If the Diagnostic Tool has not been enabled, the only visible status will be Online or Offline. The Diagnostic Tool will indicate Disabled, Not Installed or much information about the add-in/user.
Last Seen
Date and time the add-in was last active.
Diagnostic Tool
Status of the Diagnostic Tool service. The tool can be Installed, Not Installed or Error.
Device
Name of the computer used.
Version
Version information of the installed add-in

FAQ

Q: Is the Diagnostic Tool only available for the Outlook Desktop version of the add-on? Can it be used with Office 365 or Google workspace?

A: The Diagnostic Tool is designed specifically for the Outlook Desktop version. There is no need for the Diagnostic Tool for O365 and Google Workspace add-ins.

Q: I performed an update to the add-in. Do I need to uninstall the old version?

A: No. The new version of the add-in will update the old version.

Q: Do I need to update my existing Outlook, Office 365 or Google Workspace add-in if I change the content of the add-on on the platform?

A: You need to redistribute the current version of the add-in in order for any changes to be activated.

Q: When a user reports a suspicious email, can a backup of the reported email be forwarded to the SOC team?

A: Yes. please see more information on the ‘Email Settings’ page.

Q: Can I have a warning pop-up appear before the notification to prevent unintentional emails from being reported after clicking the add-in button?

A: Yes, you can enable the ‘Show confirmation message when reporting email’ option under the Add-in Settings page.

Q: Can I transfer the Phishing Reporter information to my own cybersecurity solutions or monitoring tools?

A: Yes. You can export all information related to Phishing Reporter via REST API using the API document.
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On this page
What is the Phishing Reporter?
How to Configure the Phishing Reporter?
Add-in Settings
Email Settings
Other Settings
Diagnostic Tool
How to View Which Users Have the Phishing Reporter add-in Installed?
FAQ
Q: Is the Diagnostic Tool only available for the Outlook Desktop version of the add-on? Can it be used with Office 365 or Google workspace?
Q: I performed an update to the add-in. Do I need to uninstall the old version?
Q: Do I need to update my existing Outlook, Office 365 or Google Workspace add-in if I change the content of the add-on on the platform?
Q: When a user reports a suspicious email, can a backup of the reported email be forwarded to the SOC team?
Q: Can I have a warning pop-up appear before the notification to prevent unintentional emails from being reported after clicking the add-in button?
Q: Can I transfer the Phishing Reporter information to my own cybersecurity solutions or monitoring tools?